Property Management Coordinator

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential self-storage operator seeking a Property Management Coordinator to support daily operations across their growing portfolio. This full-time remote position requires availability during U.S. business hours and is based in Pakistan.

You'll serve as the operational hub—managing tenant inquiries, coordinating rentals and move-ins/move-outs, handling billing and delinquency follow-up, and maintaining accurate records across property management systems. This role is ideal for organized, customer-focused professionals who excel at managing multiple priorities independently.

Responsibilities

Customer Service & Tenant Support

• Manage customer inquiries via phone, email, and messaging regarding reservations, rentals, move-ins/move-outs, billing, gate access, and lease questions
• Maintain accurate customer records, notes, and communication history
• Resolve tenant concerns professionally and escalate complex issues appropriately
• Ensure positive customer experience throughout the rental lifecycle

Property Management Operations

• Process new rentals and lease documentation
• Coordinate move-in and move-out activities
• Monitor unit occupancy and rental activity
• Maintain accurate records across property management systems
• Coordinate outstanding operational needs with leadership and onsite teams

Delinquency & Payment Management

• Monitor delinquent accounts and outstanding balances
• Send payment reminders, notices, and follow-up communications per company policies
• Assist customers with billing questions and payment concerns
• Maintain accurate documentation of collection efforts and account status
• Ensure consistent, timely delinquency follow-ups

Administrative Coordination & Process Improvement

• Create, document, and improve Standard Operating Procedures for lead management, rentals, move-ins/move-outs, delinquency, and customer communication
• Prepare regular reports on occupancy, leads, delinquency, customer issues, and operational performance
• Identify process improvements that increase efficiency and customer satisfaction
• Track unresolved issues and provide leadership with operational updates

What We're Looking For

Required Qualifications:

• Native-level English communication skills, both written and verbal
• Strong customer service experience
• Typing speed of at least 60 WPM
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets)
• Strong organizational and administrative skills
• Ability to manage multiple open tasks and priorities simultaneously
• Experience working remotely in a professional environment
• Reliable internet connection and dedicated workspace
• Strong attention to detail and problem-solving abilities
• Ability to work independently with consistent follow-through
• Availability during U.S. business hours

Preferred Experience:

• Property management or self-storage industry background
• Leasing or tenant management experience
• Experience with property management software (AppFolio, Easy Storage Solutions, or similar)
• Experience creating or improving operational processes and SOPs
• Background managing billing inquiries and delinquency workflows

Success Metrics:

• Customer response and resolution times
• Occupancy and rental processing accuracy
• Delinquency follow-up completion rates
• Customer satisfaction scores
• Accuracy of records and lease documentation
• Timeliness of reporting and task completion

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team conducts an initial screening, which includes a one-way video interview component. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the hiring company directly—all communication and coordination will be managed through our talent team to ensure a professional, organized process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and welcomes applications from all qualified candidates regardless of background.