IT Support Analyst

About This Opportunity

We are representing a confidential European travel technology company seeking an IT Support Analyst to join their Paris office. Our client is a rapidly growing organization that connects millions of users across multiple countries, and they need a skilled professional to deliver exceptional technical support to their internal team.

This role requires 4 days per week onsite in Paris, with working hours of 9:30am-5:30pm (35 hours per week, including 1-hour lunch break). Applications and CVs should be submitted in English.

Responsibilities

As the IT Support Analyst, you will:

• Manage ticket lifecycle through active dashboard monitoring, workload management, and reporting
• Resolve incidents proactively within SLA, collaborating with senior technical teams for escalation management
• Conduct troubleshooting, diagnostics, and root cause analysis
• Handle service requests with a strong focus on customer service excellence
• Serve as the primary point of contact for end-users through the ITSM ticketing platform, collaboration apps, and onsite Tech Bar
• Manage IT asset inventory control, hardware refresh cycles, secure disposal compliance, and lifecycle management
• Execute seamless onboarding and offboarding processes including laptop builds, IT inductions, IAM compliance, and asset retrieval
• Provide cross-region support coverage, collaborating with regional teams to ensure consistent service delivery
• Support meeting room AV/VC systems using remote administration tools for maintenance, updates, and performance monitoring
• Deliver in-person and remote technical support for internal events
• Implement and adhere to security standards aligned with ISO frameworks
• Build and maintain strong relationships with stakeholders and the wider team
• Contribute to knowledge management, audit compliance reviews, and process optimization through automation and AI/ML

What We're Looking For

Required technical experience:

• Solid experience with Windows 11 and Apple ecosystem in enterprise environments (plus working knowledge of Android and Linux)
• Mobile Device Management systems, strategies, and deployments (JAMF and Intune)
• SaaS applications including M365, Slack, and Atlassian products
• SaaS-based solutions and cloud migration strategies
• Active Directory and Azure Active Directory
• PCI-DSS, ISO 20071, and IT Governance
• Networks, TCP/IP, DNS, DHCP, including LAN, WAN, and wireless networks
• Basic understanding of Windows Command Line/PowerShell and Apple Scripting/BASH
• Security tools and best practices
• Runbook implementation and technical documentation development
• ITSM ticketing toolsets, lifecycle ticket management, and associated reporting
• Video conferencing solutions and associated hardware/software
• Modern workplace solutions such as Autopilot, Intune, and MFA
• Platform integrations, SSO/SAML
• Cloud printing solutions

Desirable certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Apple certifications for MacOS such as ACSP (ACTC), JAMF 100
• CompTIA A+

Professional qualities:

• Dynamic and proactive approach to IT support
• Exceptional customer service skills with focus on employee experience
• Ability to resolve issues efficiently while prioritizing business continuity
• Comfortable working autonomously and confidently to agreed practices and procedures
• Willing to work onsite as determined by business needs and priority
• Strong business acumen with ability to identify priorities and act accordingly
• Highly self-motivated with comfort working across all organizational levels

How We Work With You

When you apply through Get A Job.ai, our talent team will carefully review your application and conduct an initial screening. If your profile matches what our client is seeking, we will submit your candidacy directly to them for consideration. Please do not attempt to contact the client directly, as all applications must be coordinated through our recruiting process to be considered.

Pay

This information will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive recruiting practices and welcomes applications from candidates of all backgrounds.