Client Services Representative

About This Opportunity

We are representing a confidential legal services organization seeking a Client Services Representative to join their team. This role serves as a vital bridge between clients and internal service delivery teams, ensuring exceptional support throughout complex engagements.

Our client provides comprehensive legal support services nationwide, and they need a personable, proactive professional who can manage client relationships with responsiveness and care. This is a fully remote position within the United States.

Responsibilities

• Serve as a primary point of contact for clients via phone, email, and digital portals
• Respond to client inquiries promptly and professionally, resolving issues efficiently
• Troubleshoot concerns and escalate complex matters to appropriate managers when needed
• Build and maintain strong client relationships through proactive communication
• Collaborate with internal departments to address client needs and ensure effective resolution
• Identify opportunities to improve client experience and service delivery processes
• Maintain accurate, organized records of all client communications and requests
• Communicate client feedback to support continuous process improvements

What We're Looking For

• Excellent written and verbal communication skills
• Strong email and telephone etiquette with a professional, client-focused approach
• Proven problem-solving abilities and attention to detail
• Ability to thrive in a fast-paced, team-oriented environment
• Strong organizational skills with ability to manage multiple priorities
• Proficiency with Microsoft Office and Adobe Acrobat
• Familiarity with Microsoft Teams and Zoom
• Experience with client management systems preferred but not required
• Previous client services or customer support experience strongly preferred

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll keep you informed and provide guidance. Please do not contact the client directly—all communication should flow through our talent team to ensure a smooth, professional experience.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.