- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential fintech organization in Berlin that is transforming how people approach personal finance. Our talent team is seeking a Customer Success Manager to join a diverse, international team dedicated to delivering exceptional customer support.
This is a hybrid role based in Berlin, offering flexibility to work from home or the company's modern office. You'll be instrumental in ensuring customers receive competent, empathetic, and reliable support via chat and email.
Responsibilities
- Support customers through chat and email, providing clear, empathetic, and solution-oriented responses to their inquiries
- Handle diverse customer requests related to app usage, technical functionality, payments, compliance topics, and data privacy
- Resolve complex or sensitive cases independently, escalating with appropriate context when necessary
- Collaborate closely with the Customer Success team, internal operations teams, and subject matter experts to ensure timely and reliable customer support
- Develop and refine support processes, templates, macros, and internal knowledge base resources alongside the team
- Identify recurring questions and improvement opportunities, structure customer feedback, and provide concrete input for product and process enhancements
- Contribute to cross-functional projects and seasonal initiatives that advance the service and support experience
What We're Looking For
- Approximately 2-3 years of experience in Customer Success, Customer Support, Customer Care, or comparable service-oriented environments; experience from hospitality or retail is also welcome
- C2-level German language proficiency (written and spoken) and very strong English skills
- Consistently customer-focused approach with the ability to communicate clearly, empathetically, and confidently when handling complaints, escalations, or technical issues
- Team-oriented mindset with a proactive approach to knowledge sharing and open, reliable collaboration
- Solution- and process-oriented working style with strong instincts for quality written customer communication
- Experience with CRM or ticketing systems such as Zendesk, Intercom, or Salesforce is ideal; domain knowledge is a plus but not required
- Curious, adaptable, and ready to learn new products, processes, and workflows; familiarity with generative AI tools is welcome
How We Work With You
When you apply through Get A Job.ai, our experienced recruiters will screen your application and guide you through the process. We'll prepare you for interviews and submit your profile to our client on your behalf. Please do not contact the client directly—all communication should flow through our team to ensure the best outcome for your candidacy.
Pay
Compensation details will be discussed during the screening process with our recruitment team.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work to ensure fair access to opportunities regardless of gender, religion, age, sexual orientation, race, disability, or origin.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Berlin, Deutschland
Weather right now in Berlin, Deutschland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Berlin is the capital of Germany as well as its largest city by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third-smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, bordering Brandenburg's capital Potsdam to the southwest. The urban area of Berlin has a population of over 5 million, making it the most populous in Germany. The Berlin-Brandenburg capital region has around 6 million inhabitants and is Ger
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearest public transit: Staatsoper (bus stop, 55m). via OpenStreetMap
- Elevation 36m (118 ft)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager (d/w/m)
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 5, 2026
- Apply by October 5, 2026
- Country Germany
- Overview Full job description on this page (428 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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