(Senior) Commercial Customer Success Manager (d/f/m)

About This Opportunity

We are representing a confidential event technology organization seeking a Senior Commercial Customer Success Manager to join their team in Düsseldorf. Our client is a global leader in ticketing solutions, serving major entertainment venues, sporting events, and cultural institutions worldwide. This role focuses on managing a strategic portfolio of enterprise clients across Germany, ensuring their success through technical expertise, relationship management, and business growth initiatives.

Responsibilities

• Manage a portfolio of enterprise-level clients, developing customized success strategies that address complex requirements and align with long-term organizational goals
• Lead customer onboarding and technical project delivery in collaboration with internal and external stakeholders, ensuring timely and scalable implementation
• Build and maintain relationships across all client levels—from operational event and box office teams to C-level executives
• Conduct regular business reviews, strategy workshops, and product training sessions to drive platform adoption and customer engagement
• Identify revenue expansion opportunities through strategic consulting on event optimization, pricing strategies, and digital customer experience enhancement
• Advise clients on digitizing complex ticketing and governance processes while implementing data-driven business models
• Monitor customer health metrics and usage patterns to proactively identify churn risks and implement targeted retention measures
• Drive contract renewals and account expansion by demonstrating clear ROI and aligning product roadmaps with client objectives
• Serve as the voice of enterprise customers internally, providing structured feedback to product and engineering teams to shape platform development
• Deliver advanced product training and release briefings to help clients maximize the value of new platform features

What We're Looking For

• Minimum 4 years of experience in customer success, account management, or ticketing operations within the ticketing or live events industry
• Proven experience managing relationships with enterprise clients across multiple organizational levels, including C-suite executives
• Hands-on experience in operational ticketing environments—working for ticketing platforms, venues, sports teams, promoters, or entertainment organizations preferred
• Strong understanding of event operations, box office workflows, and the complete ticketing lifecycle
• Demonstrated ability to manage strategic customer portfolios and deliver complex onboarding projects, platform migrations, and integrations
• Technical fluency with APIs, integrations, access controls, and enterprise platform capabilities
• Experience developing actionable success plans using customer discovery, CRM insights, and industry trends
• Excellent communication and consulting skills, capable of translating technical concepts into business value for diverse audiences
• Proactive problem-solving mindset when addressing challenging customer scenarios and platform issues
• Expertise applying customer success frameworks including stakeholder mapping, health monitoring, and executive business reviews
• Fluency in German and English required for this Düsseldorf-based position

How We Work With You

When you apply through Get A Job.ai, our talent team conducts an initial screening to understand your background and career goals. We then present qualified candidates to our client for consideration. Throughout the process, we serve as your advocate and primary point of contact. Please apply exclusively through our platform—direct contact with the client is not part of this process and may disqualify your application.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates regardless of background, identity, or experience level.