Senior Product Marketing Manager

Responsibilities

We are representing a confidential SaaS organization seeking a Senior Product Marketing Manager to lead product marketing for their customer support platform and new AI-enhanced capabilities. You will shape positioning, messaging, and go-to-market strategy for products serving over 25,000 businesses.

In this role, you will:

• Define ideal customer profiles and target audiences for the helpdesk platform, identifying pain points and purchase drivers
• Own core messaging and drive cross-functional alignment across all customer touchpoints, from website to sales materials
• Build and launch the external narrative for AI-integrated customer support tools, establishing category leadership
• Partner with Product, Sales, and Customer Success teams to communicate product roadmap and build customer confidence
• Create sales enablement materials that teams actually use, working closely with GTM organizations to ensure effective delivery
• Conduct deep customer research, sitting with support teams to understand evaluation and adoption patterns
• Lead product launches and go-to-market initiatives that drive awareness and pipeline growth
• Produce high-quality marketing assets including web pages, sales decks, narratives, and launch materials

What We're Looking For

Our client needs a hybrid strategist-storyteller-technologist who moves fluidly between customer insight, product detail, competitive analysis, and creative expression.

Experience Required:

• 5+ years in product marketing, ideally B2B SaaS with a track record of positioning complex products
• End-to-end ownership of a core product area, from ICP development through launches and field enablement
• Success in fast-moving environments where product velocity outpaces traditional marketing cycles
• Customer retention or expansion experience is a strong plus

Communication Excellence:

• Exceptional written communication skills with ability to craft crisp briefs, sharp narratives, and alignment memos
• Strong editorial judgment distinguishing meaningful positioning from empty marketing language
• Willingness to challenge vague claims and drive specificity in messaging

Technical Engagement:

• Deep product curiosity—you read documentation, use the product extensively, and understand the technology
• Genuine interest in AI capabilities and how they transform product experiences
• Fluent use of AI tools in your own workflow to increase speed and quality

Strategic Execution:

• Ability to execute strategy personally rather than delegating—you take it through to the final asset
• Strong independent judgment on high-stakes initiatives
• Systems thinking to build reusable messaging frameworks, not just one-off materials
• Cross-functional collaboration skills that build trust and elevate team effectiveness

Personal Attributes:

• Ambitious and competitive mindset with high standards and market-leading goals
• Confident decision-making that optimizes for progress over consensus
• Intellectually curious with continuous learning about AI developments
• Creative sensibility that understands emotional resonance
• Impatience with inefficiency and comfort with ambiguity

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and schedule an initial screening call to understand your experience and career goals. If there's a strong match, we will submit your profile to our client for consideration. Throughout the interview process, we'll provide guidance and feedback to help you succeed.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client organization directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process based on experience level and market rates for this London-based position.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.