Field Service Quality Manager (m/w/d)

About This Opportunity

We are representing a confidential greentech client in Berlin who is seeking a Field Service Quality Manager to serve as the central quality authority for their technical service operations. In this role, you will ensure service assignments are seamlessly planned, technically evaluated, and comprehensively documented while driving continuous improvement of service processes.

Responsibilities

• Ticket Management & Standardization: Conduct technical validation by reviewing, assessing, and qualifying incoming service tickets through targeted stakeholder inquiries
• Process Development: Advance existing service processes and ensure adherence to templates, checklists, and handover standards
• Knowledge Building & Coaching: Introduce relevant interfaces to new standards and ensure consistent implementation through regular collaboration
• Route & Resource Planning: Optimize tour planning based on data and ensure material availability and spare parts requirements for smooth operations
• Quality Assurance: Review service executions and technician documentation for completeness, plausibility, and quality as the foundation for legally compliant billing
• Continuous Improvement: Identify recurring error patterns and derive sustainable improvement measures
• Cross-functional Communication: Serve as the central point of contact for technical and process-related questions in service, working closely with service technicians, customer service, planning, finance, and external partners

What We're Looking For

Required Qualifications:

• Completed technical training or degree in HVAC, refrigeration/climate technology, electrical engineering, or comparable field
• Solid technical knowledge in HVAC systems
• Proficiency with digital tools for ticket and order management (e.g., Zoho, Intercom, Airtable) or willingness to learn quickly
• Understanding of business contexts, particularly in evaluating service billings

Key Competencies:

• Structured Thinking: Work methodically and carefully with clear priorities, even under high ticket volumes
• Proactive Problem-Solving: Identify error patterns early and initiate sustainable solutions before problems escalate
• Clear Communication: Communicate technical matters precisely to technicians, stakeholders, and external partners
• Ownership: Take full responsibility for ticket quality, process compliance, and documentation standards independently and solution-oriented
• Customer Focus: Maintain focus on overall results: smooth operations and high service quality for customers
• Methodical Approach: Work with structure and precision from ticket evaluation to billing documentation

How We Work With You

Get A Job.ai is partnering exclusively with this greentech organization to find exceptional talent. When you apply through our platform at getajob.ai, one of our experienced recruiters will review your background and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and interview coordination will be managed through our talent team to ensure the best experience for you.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.