Helpdesk Support Agent 6-Month Fixed-Term Contract

Position Overview

Our talent team is representing a confidential outsourcing client that provides specialized support to multiple business sectors. We are seeking a highly reliable and detail-oriented Helpdesk Support Agent for a 6-month fixed-term contract based in the Philippines. This contract role has no guarantee of conversion to permanent employment.

You will serve as the first point of contact for internal teams, providing critical first-line support for core business applications. Your primary mission will be to ensure that internal operations and sales processes run seamlessly without disruption. Working remotely in a fast-paced environment, you will troubleshoot user issues, manage access requests, and resolve support tickets through Slack, Zendesk, and other internal tools.

This contract opportunity offers excellent exposure to enterprise-grade platforms including Salesforce and NetSuite within a collaborative, structured team environment.

Responsibilities

• Provide dependable first-line support and troubleshooting for business applications, primarily focusing on user requests within Salesforce and NetSuite
• Process and manage user access requests, permission updates, and support inquiries via Slack, Zendesk, and specialized admin tools
• Document, categorize, and tag all support interactions and tickets accurately to maintain high-quality system records
• Investigate complex technical or process-related issues and escalate efficiently to appropriate teams including Product Management, Order to Cash, Deal Desk, and Systems Engineering
• Work closely with cross-functional teams to coordinate prompt issue resolution and ensure alignment
• Stay updated on new system features, operational updates, and documented best practices through ongoing training
• Assist with testing new processes or system updates and contribute to knowledge base documentation
• Support user onboarding and access setups as required

What We're Looking For

• 2–3 years minimum of experience in live chat customer service, technical customer support, or internal helpdesk environments
• Salesforce proficiency required: Hands-on experience supporting users, managing records, and troubleshooting basic permissions and issues
• NetSuite proficiency required: Strong familiarity resolving user support issues and navigating business workflows
• Experience managing support queues in Zendesk or similar ticketing platforms with strict adherence to ticket hygiene and tagging standards
• Proven track record of dependability with consistent responsiveness during scheduled working hours
• Strong professional written English with ability to communicate complex troubleshooting steps clearly via text-based platforms
• Absolute commitment to working US Central Time hours (8:00 AM – 5:00 PM CT), Monday to Friday
• Must be based in the Philippines and aligned with Philippines holidays
• Nice to have: Basic SQL querying, experience with BigQuery or reporting platforms, familiarity with Jira, knowledge of sales workflows or Order-to-Cash processes

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess your qualifications and fit for this role. Strong candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our recruitment process to be considered.

This is a fully remote position with a standard 40-hour fixed-schedule work week on a shifting schedule. Equipment is provided, along with HMO benefits and 13th month pay.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.