Founding Solutions Architect

About This Opportunity

We are representing a well-funded early-stage B2B SaaS company in the marketing automation space. Our client has built an AI-powered lifecycle marketing platform that replaces static customer journeys with adaptive, data-driven campaigns. They're backed by leading European VCs, serving enterprise customers including major neobanks, and have demonstrated measurable uplift in activation and reactivation metrics through controlled experimentation.

They are now hiring their first Solutions Architect to make the path from integration to measurable customer value repeatable and scalable. This is a founding-level technical role with significant autonomy and a direct path to building and leading the function as the customer base grows.

Responsibilities

• Own the complete technical customer journey from pre-sales discovery through onboarding, pilot delivery, measured results, and scaled adoption across a portfolio of mid-market and enterprise B2C accounts
• Lead technical discovery before contract signature: understand customer revenue drivers, validate integration feasibility, assess available data quality, and establish credible pilot success criteria
• Design and execute customer onboarding: coordinate stakeholder alignment, define data mapping and acceptance criteria, oversee implementation on existing CRM platforms (Braze, Iterable, Klaviyo, Customer.io, HubSpot, etc.), and manage go-live
• Design rigorous customer experiments using scientific methodology: define hypotheses, primary metrics, cohorts, control groups, conversion windows, and pre-registered success thresholds
• Own customer-facing interpretation of experimental results, reconcile platform analytics with customer data warehouses, and clearly communicate when evidence supports decision-making versus when it does not
• Enable customer teams to operate campaigns independently rather than creating ongoing dependency
• Partner closely with the commercial lead on expansion and renewal opportunities by quantifying delivered value and de-risking the technical roadmap
• Drive product development by translating recurring customer needs into actionable product requirements, engineering tickets, and research questions backed by evidence from live deployments
• Build interim solutions using AI agents and scripting to unblock customer deployments before platform features are available

What We're Looking For

Required Experience and Skills:

• Proven track record leading technical deployments, implementations, or post-sales technical account management for mid-market or enterprise customers at a B2B SaaS company, with demonstrable impact on adoption, renewal, or expansion
• Strong business acumen: ability to identify which metrics actually drive customer leadership decisions versus vanity metrics, and design solutions accordingly
• Experience turning business questions into rigorous analysis plans: defining appropriate metrics, cohorts, measurement windows, and evaluating whether evidence is decision-ready
• Hands-on experience with customer data integrations and understanding that successful data import does not equal usable data for analytics
• Solid understanding of experimental design: control groups, statistical significance, effect sizes, statistical power, and why experimental parameters must be locked before execution
• Deep familiarity with the lifecycle marketing technology stack (Braze, Bird, Iterable, Klaviyo, Customer.io, Emarsys, HubSpot or similar): capabilities, limitations, and how CRM teams operate within these platforms
• Ability to be credible with both senior marketing leadership and technical data engineers, switching context fluidly without losing either audience
• Comfort addressing uncomfortable issues early and treating commitments with dates as non-negotiable
• Desire to build the Solutions Architecture function, not just perform tactical execution
• AI-native working approach: comfortable building with AI agents to create scripts, prototypes, and tooling that accelerate customer delivery (software engineering background not required)
• Fluent English required; German language skills are a strong advantage given current market focus in Europe

Bonus Qualifications:

• Prior experience as a CRM or lifecycle marketing operator on the customer side, understanding firsthand what organizational change is required for adoption
• Experience with experimentation platforms, multi-armed bandits, or applied machine learning in production environments
• Track record converting pilots or proof-of-concepts into multi-year enterprise contracts and articulating what actually influenced those decisions

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and conduct an initial screening conversation to understand your technical account management experience, approach to customer value realization, and interest in this founding Solutions Architect role.

For candidates who are a strong match, we will coordinate introductions with our client's founding team. Please note that we ask you not to contact the client organization directly. All communications and interview coordination will be managed through our talent team to ensure a structured process.

Our client operates as an AI-first team with spec-driven workflows, valuing evidence, speed, and clear ownership over process theater. The role is based in Berlin with regular travel to enterprise customers across Europe.

Pay

Compensation details will be discussed during the screening process and are competitive for a founding Solutions Architect role at a venture-backed early-stage company, including meaningful equity participation.

Get A Job.ai is an equal opportunity recruiter. We work with clients and candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.