Operational Support Associate (Chelsea)

Join SIXT, a leading global car rental company, as an Operational Support Associate in Chelsea, New York. This full-time role is essential to maintaining smooth operations and delivering exceptional service to customers across our Manhattan location.

Role Overview

As an Operational Support Associate at SIXT's Chelsea branch, you'll be a cornerstone of our daily operations, supporting staff and customers in a fast-paced Manhattan environment. You'll handle a mix of administrative support, customer coordination, and operational tasks that keep our rental business running efficiently and smoothly.

Key Responsibilities

• Provide administrative support to branch staff, including scheduling coordination, documentation, and process management
• Assist customers with reservations, inquiries, and service requests
• Maintain accurate records and process paperwork related to vehicle rentals and returns
• Coordinate with sales and operations teams to ensure branch efficiency
• Handle payment processing and reconcile financial documentation
• Support vehicle inventory tracking and condition assessments
• Respond to customer inquiries via phone, email, and in person
• Identify operational issues and escalate concerns to management

What You Bring

• High school diploma or equivalent qualification
• Strong customer service orientation and professional communication abilities
• Competency with standard business software and computer systems
• Meticulous attention to detail in administrative and financial work
• Ability to manage multiple tasks and shift priorities in a dynamic setting
• Problem-solving approach and commitment to supporting team objectives
• Dependability, punctuality, and consistent performance standards
• Prior experience in operations, customer service, or retail (preferred)

More About SIXT

SIXT is a global car rental leader with a strong footprint across the United States, including our Chelsea location serving Manhattan and the greater New York area. We're committed to operational excellence, customer satisfaction, and building a workplace where every team member contributes meaningfully. Joining SIXT means being part of a trusted brand delivering convenient, reliable car rental solutions in one of the world's most vibrant cities.

Ready to Apply?

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