- Company: Get A Job.ai
- Location: Italy
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential software company serving the fenestration and building products industry. In this role, you will:
- Serve as the first point of contact for customers experiencing issues with specialized industry software
- Respond to customer queries via email, ticketing systems, and phone in a professional and timely manner
- Analyze reported issues and determine the appropriate course of action to resolve them
- Guide users through troubleshooting steps to resolve technical problems
- Escalate unresolved problems to second-line technical teams for further investigation
- Update the ticketing system with detailed call notes, progress updates, and actions taken
- Monitor and track the progress of open support tickets to ensure service commitments are met
- Assist customers with software tasks including installation and license management
- Ensure customer satisfaction through efficient handling of all support requests
What We're Looking For
- Significant professional experience in calculation, design, or production within the fenestration industry (windows, doors, facades)
- Strong analytical skills to identify, diagnose, and resolve technical issues
- Excellent communication capabilities for effective collaboration with colleagues and customers
- Ability to work independently and manage your own workload
- Comfort working with technical software applications
- Written English proficiency is required
- Customer service orientation with a focus on professional, timely responses
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for this position. If we move forward, we will submit your profile to our client for their review. Please do not contact the client directly—all communication should go through our recruiting team to ensure a smooth process.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from all qualified candidates regardless of background.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Italy
Italy, officially the Italian Republic, is a country in Southern and Western Europe. It consists of a peninsula that extends into the Mediterranean Sea, with the Alps on its northern land border, as well as nearly 800 islands, notably Sicily and Sardinia. Italy shares land borders with France to the west; Switzerland and Austria to the north; Slovenia to the east; and the two enclaves of Vatican City and San Marino. It is the tenth-largest country in Europe by area, covering 301,340 km2 (116,350 sq mi), and the third-most populous member state of the European Union, with nearly 59 million inha
🇮🇹 Relocation safety for Italy: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in Italy: 6.4% — via World Bank
GDP per capita in Italy: $43,309 — via World Bank
Consumer price inflation in Italy: 1.5% (annual) — via World Bank
Real GDP growth in Italy: 0.5% (annual) — via World Bank
Cost of living in Italy: 1.9% below the EU average — via Eurostat
Job vacancy rate in Italy: 1.6% — via Eurostat
Average hours worked per year in Italy: 1,716 — via OECD
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role 1st Line Customer Support Engineer (m/f/d)
- Employer Get A Job.ai
- Location Italy
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 1, 2026
- Apply by October 2, 2026
- Country Italy
- Overview Full job description on this page (302 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.