Customer Success Associate

About This Opportunity

We are representing a confidential telematics and fleet safety organisation in London. This Customer Success Associate role sits at the heart of their client engagement strategy, combining relationship ownership with proactive safety intervention. You will manage your own portfolio of fleet customers from onboarding through renewal, delivering quarterly business reviews, handling service queries, and using real-time data to drive measurable safety outcomes. This is a chance to join a fast-growing team where your customer feedback shapes product and process improvements, and where AI tools are embedded in daily workflows to help you work smarter.

Responsibilities

• Own a portfolio of fleet customers end to end, with accountability for retention, engagement, and renewal outcomes
• Handle inbound policy and service queries from customers and brokers by phone and email, resolving issues efficiently and encouraging self-service where appropriate
• Deliver quarterly business reviews with fleet managers and brokers, tracking agreed actions and supporting onboarding activities with the distribution team
• Execute safety and claims interventions when telematics data flags elevated risk, collaborating with underwriting and claims colleagues on triggers and follow-up protocols
• Work cross-functionally with underwriting, finance, and product teams to resolve complex policy referrals and connectivity issues with telematics partners
• Capture customer feedback systematically and contribute process, automation, and self-serve recommendations to improve service delivery
• Use AI tools daily to prepare customer insight packs, draft communications, and maintain portfolio organisation

What We're Looking For

• Proven background in customer service, customer success, or account management—sector experience is less important than service quality and client rapport
• Natural ability to build trust and likability with customers; people should genuinely enjoy working with you
• Hunger to learn and strong coachability; our client will provide full training on insurance and telematics fundamentals
• Clear, confident written and spoken communication, with the ability to simplify complex topics and present to stakeholders
• Proactive problem-solving mindset and tenacity to dig for answers when the path is not obvious
• Strong organisational skills across a varied workload, with accuracy and attention to detail under pace
• Evidence of using AI tools to enhance productivity, or genuine appetite to build that capability quickly
• Desirable but not required: experience working with fleet operations or exposure to motor insurance

How We Work with You

Get A Job.ai partners with high-growth organisations to connect them with exceptional talent. When you apply through our platform, a recruiter from our talent team will review your profile and arrange an initial screening conversation. If there is mutual fit, we will submit your candidacy directly to our client and support you through each stage of their process. Please do not contact the employer directly; all communication and interview coordination will be managed by Get A Job.ai to ensure a structured and confidential experience.

Benefits

Our client offers 25 days of holiday plus bank holidays, share incentive plan, workplace pension, private medical insurance including dental, optical, and mental health support, salary sacrifice schemes for holiday purchase, tech, gym, cycle to work, electric vehicle, and family medical coverage, enhanced parental leave and pay, £1,000 toward relevant professional qualifications, £500 per annum for learning and development, and three days of paid leave for learning and development purposes.

Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences. If you do not meet every requirement listed, we still want to hear from you.