Customer Service Rep(07817) – 10948 E. Imperial Hwy

Join Domino's as a full-time Customer Service Representative at our Norwalk, CA location. In this customer-facing role, you'll be the voice of our operation, handling inquiries, orders, and customer concerns with professionalism and care.

About the Role

As a Customer Service Representative, you are the essential connection between Domino's and our customers. Working full-time on-site at our 10948 E. Imperial Hwy location in Norwalk, you'll manage customer interactions across multiple channels, ensuring every caller receives prompt, accurate, and courteous service. Your communication skills and problem-solving ability directly impact customer satisfaction and loyalty.

Your Responsibilities

• Answer incoming customer calls and address inquiries about orders, menu items, delivery times, and account questions
• Process customer orders accurately and input them into our point-of-sale system
• Respond to customer complaints and work toward swift, fair resolutions
• Provide information about current promotions, menu options, and store policies
• Coordinate with kitchen and delivery teams to ensure smooth order fulfillment
• Maintain detailed records of customer interactions and feedback
• Handle payment processing with accuracy and attention to detail
• Support store operations by assisting with order verification and quality checks

What You Bring

• Strong communication skills, both verbal and written
• Ability to remain calm and professional under pressure
• Excellent listening skills and genuine interest in helping customers
• Proficiency with computer systems and point-of-sale software, or willingness to learn
• Reliable attendance and punctual arrival for scheduled shifts
• A friendly, team-oriented attitude and strong work ethic
• Ability to multitask and prioritize in a fast-paced environment
• High school diploma or equivalent preferred

More About Domino's

Domino's is a leading pizza delivery company committed to delivering quality food and exceptional service to our customers. We invest in our team members and offer opportunities for growth and advancement. At our Norwalk location, you'll join a dedicated team focused on making every customer interaction count.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.