Sr Application Admin 4597

About This Opportunity

We are representing a confidential nonprofit organization in their search for a Senior Applications Administrator to support their marketing and IT operations. This fully remote role focuses on platform administration, workflow automation, and IT service management processes. Our talent team is seeking an experienced professional who can drive operational efficiency through smart configuration and process improvement.

Responsibilities

• Serve as primary administrator and subject matter expert for the enterprise service management platform (Freshservice)
• Manage platform configuration including forms, workflows, automations, service catalogs, business rules, SLAs, and integrations
• Maintain and enhance the IT Support Portal, Service Catalog, Knowledge Base, and Change Management Portal
• Configure and optimize Incident, Problem, Change, Request, Asset, and Release Management processes
• Design and maintain workflow automations for employee onboarding, offboarding, transfers, and leave-of-absence processes
• Build integrations between the platform and enterprise systems including Active Directory, Microsoft Entra ID, Microsoft 365, and HR systems
• Develop automation solutions using PowerShell, APIs, workflow engines, and integration platforms
• Configure and maintain automated user provisioning and deprovisioning processes
• Support Active Directory and Entra ID account lifecycle management workflows
• Manage role-based access assignment, group memberships, and licensing workflows
• Lead platform enhancements that improve service quality and operational efficiency
• Support Change Advisory Board (CAB) processes and change management governance
• Develop reporting, dashboards, and metrics to measure platform effectiveness
• Provide guidance and training to service desk personnel and IT support teams
• Create and maintain technical documentation, process documentation, and knowledge articles

What We're Looking For

• Bachelor's degree in information systems or related field preferred
• Three to five years of experience administering applications in an enterprise environment
• 3+ years administering enterprise service management or workflow platforms
• 1-3 years of hands-on Freshservice administration experience
• Strong understanding of ITIL and IT Service Management principles
• Experience designing and implementing workflow automations
• Experience with Active Directory and Microsoft Entra ID administration
• Experience with user account lifecycle management and provisioning processes
• Proficiency with PowerShell or similar scripting languages
• Familiarity with REST APIs and system integrations
• Demonstrated ability to troubleshoot complex platform and workflow issues
• Must be authorized to work in the United States for any employer

How We Work with You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please apply only through our platform—direct contact with the client is not part of this process. We'll guide you through each stage and keep you informed as your candidacy progresses.

Pay

Our client has indicated an estimated hiring range of $96,500 to $137,000 for this position, based on experience and location within the United States.

Equal Opportunity: Get A Job.ai is committed to diversity and inclusion in our recruiting practices. We encourage applications from candidates of all backgrounds.