Accounts Lead (Remote, UK/EU – £60-65k)

About This Opportunity

We are representing a confidential digital marketing agency that specializes in AI-powered search optimization for B2B technology companies. This is a senior client relationship role reporting directly to leadership, with full ownership of the account portfolio and commercial outcomes.

The agency has built proprietary tracking and analytics capabilities, works with venture-backed startups through to high-profile brands, and operates fully remote across UK and European time zones. This role exists because growth has outpaced the founder's capacity to personally own every client relationship—you will step into that gap as a senior commercial leader.

Responsibilities

You will own client relationships end-to-end for a portfolio of approximately 8–10 key accounts, plus oversight of the broader book. Your core responsibilities include:

• Own the client narrative: Synthesize strategy, performance data, and next steps into a clear story. You make the work land in client decks and calls, ensuring clients always understand what we're doing, why, and what it's achieving.
• Run the communication rhythm: Weekly Slack updates (progress, blockers, highlights), ad-hoc email and Slack throughout the week, and monthly or fortnightly client calls depending on account size.
• Drive renewals and expansions: Spot upsell opportunities, lead renewal conversations, pursue case study permissions and referrals. Expansion and client success are inseparable—you'll need commercial confidence and strategic curiosity.
• Advocate for the client internally: When delivery is late or off-brief, you escalate. You represent what the client actually needs, even when that's uncomfortable.
• Contribute to internal planning: Lead portions of the Monday pipeline and accounts review meeting. Collaborate tightly with Operations, Strategy, and Sales to align capacity, onboard new clients smoothly, and ensure the voice of the customer shapes our work.
• Understand client businesses deeply: The agency operates consultatively—clients trust the team as strategic partners. You'll need to grasp their goals, spot where the agency can add more value, and hold the room confidently on strategy calls.

This is not: a project management role, a status-update function, or a new-business sales position. Delivery is owned by Operations; acquisition is covered by Sales. You own the relationship, the story, and the commercial outcome.

What We're Looking For

• Experience owning complex client relationships: Typically a mid-to-senior Account Director or exceptional Senior Account Manager in a UK agency context, though we're open to equivalent experience from other industries or geographies.
• Marketing or agency background helpful: You'll need to become fluent in SEO and AI search strategy quickly enough to defend analysis with technical, skeptical clients. You don't produce the analysis, but you must be able to explain and advocate for it.
• Commercially confident: Comfortable running renewal conversations and asking for the expansion. Warm and consultative with clients, firm and clear internally.
• Data literate and curious: You can read performance reports, understand what's working and why, and translate that into client-facing narrative and strategic recommendations.
• Able to operate in a fast-moving environment: The agency operates like a startup—you'll need to think from first principles, execute quickly, and thrive without heavy process.
• Available for occasional late calls: A couple of days per week, you'll need availability between 5–7pm UK time for US-based client and prospect calls.

First 90 days: Shadow leadership on key accounts, then take them over one by one. Ship the onboarding protocol and monthly update rhythm. Baseline retention metrics. By day 90, you own the top relationships and leadership attends calls by exception only.

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts an initial screen to assess fit for the role and the client's culture. If you're a strong match, we submit your profile to the client with our recommendation.

The client's process includes video interviews with leadership and the founder, followed by a paid test project (4–6 hours, one week to complete). Final candidates will be asked to introduce two previous managers for brief reference calls.

Important: Do not contact the client directly. All communication and interview coordination happens through Get A Job.ai until an offer is made.

Pay and Benefits

Pay via Get A Job.ai: £60,000–£65,000 per annum. This is a salaried role with no individual commission. Renewals and expansions are team outcomes—Strategy, Content, Design, and Operations create the value; you ensure clients understand it and lead the commercial conversation.

Additional benefits through the client:

• Fully remote (UK/EU-based, no location restrictions)
• 28 days paid holiday, plus 1 additional day per year of tenure (up to 5 extra days)
• One 4-day work week per month (in lieu of local bank holidays)
• Genuinely flexible working (noting the occasional late-call requirement)
• Regular team retreats (recent locations include Istanbul, Edinburgh, Madrid, Budapest)
• Enhanced maternity/paternity leave and sick pay

Equal Opportunity

Get A Job.ai and our clients are committed to equal employment opportunity. We evaluate candidates based on capability and fit, and we encourage applications from all backgrounds.