Client Success Manager (rewrite launch fixture)

About This Opportunity

Our talent team is representing a confidential B2B SaaS organization seeking a Client Success Manager to join their fully remote team. This role offers the chance to drive meaningful impact in a fast-growing technology environment where customer success directly influences product evolution and company growth.

This is a remote position open to candidates in multiple countries. Please apply through Get A Job.ai to learn more about the specific hiring locations and to be considered for this confidential search.

Responsibilities

In this role, you will:

• Own the end-to-end customer success journey for a portfolio of B2B accounts, ensuring high retention, expansion, and satisfaction metrics
• Build trusted advisor relationships with key stakeholders, understanding their business objectives and translating them into successful platform adoption
• Design and execute onboarding processes, training sessions, and ongoing check-ins that drive product utilization and demonstrate clear ROI
• Identify expansion opportunities within your portfolio and collaborate with sales teams to drive upsell and cross-sell initiatives
• Monitor customer health signals, proactively address at-risk accounts, and implement intervention strategies to prevent churn
• Gather and synthesize customer feedback to inform product roadmap decisions and advocate for client needs internally
• Create scalable success playbooks, resources, and best practices that can be leveraged across the customer base
• Track and report on key success metrics including NPS, retention rates, product adoption, and customer lifetime value

What We're Looking For

The ideal candidate will have:

• 5-7+ years of experience in customer success, account management, or client services roles, preferably within B2B SaaS environments
• Proven track record of managing a portfolio of accounts with strong retention and expansion results
• Excellent written and verbal communication skills in English, with the ability to present complex information clearly to diverse audiences
• Experience with CRM platforms (HubSpot or similar) and customer success tools for tracking engagement and health metrics
• Strong analytical mindset with comfort interpreting data to inform strategy and demonstrate value to customers
• Ability to thrive in a fast-paced, remote-first, asynchronous work environment with stakeholders across multiple time zones
• Self-directed work style with strong organizational skills and ability to manage competing priorities independently
• Passion for helping customers achieve their goals and genuine curiosity about their business challenges
• Experience using collaboration and productivity tools in fully remote settings

Bonus qualifications:

• Experience in product-led growth (PLG) or hybrid sales models
• Familiarity with HR technology platforms
• Background presenting to executive-level stakeholders and building C-suite relationships
• Experience developing scaled customer education or enablement programs
• Multilingual capabilities

How We Work With You

Get A Job.ai is managing this confidential search on behalf of our client. Here's how the process works:

• Apply directly through the Get A Job.ai platform with your resume and complete a brief skills assessment
• Our recruiting team will review your application and conduct an initial screening conversation
• Qualified candidates will be submitted to our client for consideration with your consent
• We'll coordinate all interview scheduling and provide guidance throughout the process
• Please do not attempt to contact the client directly, as this is a confidential engagement

We champion a skills-first approach and use assessments to help candidates showcase their abilities beyond what a resume can convey. Every hiring decision is made by humans, and accommodations are readily available upon request.

Pay

This position offers competitive compensation. Specific pay details will be discussed during the screening process based on experience and location.

Get A Job.ai is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We welcome diversity and are committed to creating an inclusive environment for all employees and applicants.