Senior Representative, Customer Service Operations

Join Cardinal Health as a Senior Representative, Customer Service Operations in Salem, Marion County. In this full-time position, you'll be the backbone of our customer-facing operations, driving excellence in contract administration, order management, and customer problem resolution.

About the Role

As a Senior Representative in Customer Service Operations, you'll play a pivotal role in building and maintaining strong customer relationships. Your work directly supports Cardinal Health's mission to deliver trusted healthcare solutions by ensuring customers receive responsive, knowledgeable support across every interaction.

What You'll Do

• Manage customer accounts, contracts, and orders with accuracy and attention to detail
• Resolve complex customer issues and escalations with professionalism and efficiency
• Collaborate with cross-functional teams to deliver seamless solutions
• Maintain comprehensive records and documentation of customer interactions
• Provide guidance and support to team members on best practices and procedures
• Identify opportunities to enhance customer satisfaction and streamline operations

What We're Looking For

• Proven experience in customer service operations or related roles
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Problem-solving mindset with a focus on customer outcomes
• Proficiency with computer systems and customer management tools
• Commitment to maintaining the highest standards of professionalism and accuracy

About Cardinal Health

Cardinal Health is a global leader in healthcare services and products, serving hospitals, clinics, and patients across the nation. We're committed to creating an environment where our employees can grow, contribute, and make a real difference in healthcare delivery.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.