Auto Care Center Service Writer

Join Walmart's Auto Care Center team in Terre Haute as a Full Time Service Writer, where you'll be the essential link between our customers and our skilled service technicians. We're looking for an organized, customer-focused professional to manage service orders, communicate vehicle maintenance needs clearly, and keep our operations running smoothly.

About the Role

As an Auto Care Center Service Writer at our Terre Haute, Vigo County location, you'll welcome vehicle owners, listen carefully to their concerns, and create detailed service work orders that guide our technicians through every repair and maintenance job. You're the professional who translates customer needs into clear instructions, manages scheduling, and ensures every customer leaves satisfied with their experience and informed about their vehicle's service.

What You'll Do

• Greet customers and conduct thorough consultations about vehicle maintenance, repairs, and service needs
• Write accurate, comprehensive service work orders with all details technicians need to complete jobs correctly
• Estimate service costs and explain repairs and maintenance recommendations to customers in clear, accessible language
• Schedule appointments efficiently, coordinating customer availability with technician workload
• Process payments and handle transaction documentation
• Follow up with customers about completed services and address any questions or concerns
• Maintain organized records and ensure all paperwork is complete and accurate
• Support the team in delivering excellent customer service at every touchpoint

What We're Looking For

• Strong communication skills and the ability to explain technical information in customer-friendly terms
• Experience in automotive service, customer service, or a similar role (preferred)
• Organized, detail-oriented approach to managing multiple service orders and appointments
• Ability to work efficiently in a fast-paced environment and prioritize tasks effectively
• Basic computer skills and comfort with service management systems
• Professional demeanor and genuine interest in helping customers
• High school diploma or equivalent

About Walmart

Walmart's Auto Care Centers provide quality vehicle maintenance and repair services to our communities. As a Service Writer, you'll be part of a team dedicated to keeping vehicles running safely and reliably while delivering exceptional service to every customer who walks through our doors.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.