Working Student – Customer Service & Support

About This Opportunity

We are representing a confidential healthcare technology organization seeking a Working Student to join their Customer Service & Support team in München. This is an excellent opportunity to gain hands-on experience supporting clinical users and hospital IT departments while working with medical software solutions.

In this role, you will collaborate with experienced Support and Development colleagues to resolve customer requests, analyze technical issues, and contribute to knowledge base resources. You'll gain valuable exposure to hospital workflows, clinical environments, and enterprise software support in a meaningful, impact-driven setting.

Responsibilities

• Handle customer requests through the Service Desk, providing clear and reliable technical support
• Collaborate with Support and Development teams to troubleshoot issues and identify solutions
• Reproduce and analyze technical problems by creating test scenarios in internal environments
• Support daily operations and continuous improvement initiatives within the Customer Support team
• Create and maintain knowledge base articles and learning materials to enable customer self-service
• Develop understanding of hospital workflows, clinical settings, and medical technology user experiences

What We're Looking For

• Currently enrolled in Computer Science, Electrical Engineering, Medical Engineering, or comparable program
• Strong customer orientation with excellent analytical and problem-solving abilities
• Outstanding communication skills in both technical and non-technical contexts
• Structured, reliable, and independent working approach
• Fluency in German (spoken and written) required
• Good command of English

How We Work With You

Our talent team at Get A Job.ai partners with leading organizations to connect them with exceptional candidates. When you apply through our platform, a recruiter will screen your qualifications and coordinate your introduction to our client. We handle the submission process and guide you through each stage. Please do not contact the client directly—all communication flows through Get A Job.ai to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity and equal opportunity employment.