Value Engineer

About This Opportunity

We are representing a confidential SaaS organization in their search for a Value Engineer to join their growing team. This role sits at the intersection of customer success, analytics, and business operations, turning platform capabilities into measurable financial outcomes for enterprise clients.

In this position, you will work closely with sales and customer success teams to build defensible ROI narratives, design practical measurement frameworks, and translate complex data into clear business insights. You'll partner with clients' operational and finance stakeholders to demonstrate how digital customer engagement drives revenue, reduces cost-to-serve, and improves retention.

Responsibilities

• Partner with sales and customer success teams to shape value narratives for key opportunities and accounts, both pre-sale and post-sale, participating in discovery meetings, workshops, and sales calls to clarify client business objectives and KPIs
• Design and support practical measurement approaches including control vs. treatment groups, hold-out tests, and pre/post comparisons to quantify incremental impact on revenue, cost-to-serve, and risk metrics
• Combine data from multiple sources—customer operations, digital channels, product analytics, and finance systems—into clear, defensible estimates of business impact
• Turn raw data into actionable insights and compelling narratives that operational and executive stakeholders can understand quickly, highlighting what happened, why it matters, and recommended next steps
• Develop and maintain reusable value tools and playbooks including discovery guides, standard value drivers by use case, ROI calculators, and case study templates that enable teams to run consistent value conversations at scale
• Provide subject-matter expertise on B2C business operations, digital engagement models, and financial drivers to inform product roadmaps, go-to-market messaging, and client discussions

What We're Looking For

• Bachelor's degree in Business, Economics, Finance, Statistics, Data Science, or related field; or equivalent experience
• 3+ years of progressive experience in customer-facing B2C organizations in roles such as customer operations, digital product, marketing analytics, product analytics, or business operations
• Experience working across digital channel ecosystems (web, app, email, SMS, push, contact center, social) and understanding how customer journeys drive revenue, retention, and cost-to-serve
• B2C experience with direct involvement in ROI- and KPI-driven initiatives in high-volume or subscription/recurring-revenue environments such as telecom, media, streaming, financial services, utilities, or similar industries
• Hands-on experience combining data from multiple sources and using control groups, test-and-learn designs, or structured pre/post comparisons to estimate incremental impact
• Proficiency with Excel/Sheets and BI/visualization tools (Power BI, Tableau, Looker) plus at least one analytic language (SQL, Python, or R) to pull, join, and explore data from enterprise platforms
• Demonstrated experience preparing and delivering data-driven findings and recommendations to external stakeholders and senior leadership
• Ability to travel domestically and/or internationally up to 20%
• Strong English language communication skills for business environments

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and schedule an initial screening call to discuss your experience, career goals, and fit for this role. If we move forward together, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and interview coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on your experience and location.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and provide reasonable accommodations throughout our recruitment process.