Technical Support Advisor

About This Opportunity

We are representing a confidential AI technology company seeking a Technical Support Advisor based in the UK. Our client is a leader in enterprise automation platforms, and this role offers the chance to work with cutting-edge AI tools while supporting high-profile clients across multiple industries.

As a Technical Support Advisor, you'll be an integral part of the Technical Support team, proactively localizing, diagnosing, and problem-solving technical issues while delivering against service level agreements and key performance metrics.

Responsibilities

• Triage, troubleshoot, localize, and escalate complex client support issues to Technical Support Engineering teams within agreed-upon SLAs
• Deliver exceptional customer service experience and technical support to clients
• Support non-engineering teams in using, debugging, and understanding the platform
• Maintain and improve internal product documentation for the client support team
• Become a product expert and utilize your knowledge to derive structured feature requirements and bug reports from stakeholder information

What We're Looking For

• Proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond a single platform
• Experience using Postman or CURL
• Experience supporting web applications with tools such as Jira, Zendesk, and Salesforce
• Working knowledge of Application Programming Interfaces (APIs)
• Excellent backlog management skills, ensuring service requests are kept up to date
• Analytical and methodical approach to problem-solving and troubleshooting technical issues
• Ability to manage competing priorities transparently
• Strong communication skills with the ability to explain complex concepts effectively to different audiences and adjust your communication style accordingly

How We Work With You

Candidates apply through Get A Job.ai, where our talent team will review your qualifications. If there's a match, a recruiter will conduct an initial screening to discuss your background and the opportunity in detail. We will then submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our recruitment process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.