Technical Account Manager

About This Opportunity

We are representing a confidential global communications platform provider in their search for a Technical Account Manager. This is a fully remote role open to candidates anywhere in the world who can serve enterprise clients across strategic accounts.

In this position, you will act as the trusted technical advisor for a portfolio of enterprise customers, driving platform adoption, revenue growth, and long-term partnership value. You'll work at the intersection of technical implementation and business strategy, managing relationships from developer teams through to executive leadership.

Responsibilities

• Serve as primary contact for strategic enterprise accounts, building relationships across technical and executive stakeholders
• Provide credible technical guidance on API integrations, reviewing architectures and advising on implementation best practices across messaging, voice, video, and verification capabilities
• Lead Quarterly Business Reviews, proactively identify customer health risks, and collaborate cross-functionally to resolve complex technical challenges
• Own revenue and margin growth for your account portfolio, executing retention and expansion strategies with accurate forecasting
• Develop outcome-driven success plans aligned to customer business objectives, ensuring measurable platform adoption and ROI
• Identify upsell and cross-sell opportunities by connecting customer use cases to underutilized platform capabilities, partnering closely with sales teams
• Collaborate with technical solutions teams on complex implementations while maintaining ownership of commercial outcomes

What We're Looking For

Required qualifications:

• Fluent English plus German or French language skills
• 5+ years in Technical Account Management, Customer Success, or similar strategic customer-facing roles with strong technical foundations
• Deep hands-on knowledge of CPaaS or API platforms including messaging (SMS, WhatsApp, RCS), Voice/VoIP, Video, and Authentication solutions
• Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns; comfortable reading API documentation and engaging in technical troubleshooting
• Proven track record managing and growing complex enterprise accounts with significant ARR responsibility
• Exceptional communication skills capable of technical conversations with developers and translating concepts for business/executive audiences
• Data-driven approach using customer health scores, usage analytics, and engagement metrics to identify risks and opportunities (experience with Salesforce, Gainsight, or similar)
• Ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities

Preferred experience:

• Direct experience at a CPaaS provider (strong differentiator)
• Familiarity with conversational AI, chatbot platforms, or omnichannel engagement strategies
• Knowledge of VoIP, SIP, or WebRTC protocols
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we serve as your advocate and primary point of contact. Please do not contact the client directly, as all communication should flow through our team to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our screening and submission process.