Systems Support Manager Senior

Worldpay is seeking a Systems Support Manager Senior to lead technical support operations across our Multiple locations. In this role, you'll oversee a team dedicated to maintaining system stability, resolving complex technical issues, and ensuring our infrastructure meets the needs of our customers and business.

About the Role

As Systems Support Manager Senior at Worldpay, you'll take ownership of high-level technical support operations. This is a full-time position where you'll blend hands-on technical expertise with team leadership, ensuring systems run smoothly and support issues are resolved with minimal downtime. You'll work closely with infrastructure, development, and product teams to identify systemic issues and implement lasting solutions.

What You'll Do

• Lead and mentor a team of support engineers, fostering a culture of continuous learning and technical excellence
• Oversee incident response and resolution, prioritizing issues based on business impact
• Monitor system performance and proactively identify opportunities to improve reliability and efficiency
• Develop and maintain support documentation, runbooks, and escalation procedures
• Collaborate with cross-functional teams to diagnose root causes and implement preventative measures
• Report on support metrics, system health, and team performance to stakeholders
• Stay current with emerging technologies and industry best practices in systems support

What We're Looking For

• Proven experience managing technical support teams or similar supervisory roles
• Strong background in systems administration, infrastructure support, or operations
• Deep knowledge of monitoring tools, ticketing systems, and incident management practices
• Excellent communication skills and ability to translate technical concepts for diverse audiences
• Problem-solving mindset with the ability to balance rapid response with thoughtful analysis
• Leadership experience with demonstrated ability to motivate and develop team members
• Familiarity with cloud platforms, containerization, or modern deployment architectures is a plus

Working at Worldpay

Worldpay is a global leader in payment solutions, serving businesses of all sizes across multiple industries. We're committed to building a workplace where technical talent can grow, solve meaningful problems, and make a real impact. Our teams work with modern technology stacks and collaborate across geographies to deliver reliable, scalable solutions.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.