Sr Technical Account Manager – East

About This Opportunity

Our talent team is representing a confidential enterprise software organization in their search for a Senior Technical Account Manager based in the Eastern United States. This is a strategic technical role where you'll serve as the primary technical advisor to a portfolio of approximately 4 high-value clients, ensuring their success with a sophisticated AI and analytics platform.

You'll bridge the gap between executive leadership and hands-on technical implementation, equally comfortable presenting architecture strategies to a CTO in the boardroom and troubleshooting on the command line with platform administrators. This position requires both technical depth and exceptional client relationship management skills.

Responsibilities

• Serve as primary technical advisor to a dedicated portfolio of strategic enterprise clients
• Collaborate with Customer Success teams to identify priorities and define engagement plans aligned with client objectives
• Manage technical milestones, deliverables, and proactively identify and mitigate risks throughout the client lifecycle
• Provide expert guidance on platform architecture, deployment strategies, operational best practices, and security considerations
• Support clients through platform expansions, upgrades, and troubleshooting of complex technical implementations
• Advise technical leaders on companion technologies and strategic approaches to maximize platform value
• Maintain centralized technical documentation for your accounts and contribute to overall account strategy
• Champion innovative use cases including edge computing, advanced MLOps, and emerging AI capabilities
• Ensure feature requests and technical feedback are effectively communicated to product teams
• Contribute to team growth through documentation, process optimization, and peer mentoring

What We're Looking For

Required qualifications:

• 7+ years of experience in customer-facing technical roles, with proven ability to work across pre-sales and post-sales engagements
• Strong Linux system administration expertise, including networking fundamentals
• Deep experience with authentication and authorization systems such as LDAP, Kerberos, Active Directory, and IAM
• Hands-on proficiency with cloud platforms (AWS, Azure, and/or GCP)
• Demonstrated experience with Kubernetes ecosystem setup, administration, troubleshooting, and performance tuning
• Experience with Hadoop and/or Spark ecosystem administration and optimization
• Exceptional communication skills with comfort and confidence in high-stakes client interactions
• Ability to translate complex technical concepts for both technical and executive audiences

Preferred qualifications:

• Proficiency with Python programming
• Working knowledge of Java
• Experience with MLOps practices and tooling

How We Work With You

When you apply through Get A Job.ai, a member of our recruiting team will review your background and conduct an initial screening. If there's a strong match, we'll coordinate your interview process with our client, which typically includes:

• Discussion with the TAM leadership team
• Technical assessment to demonstrate your skills
• Technical debrief with team members
• Final interview with senior engineering leadership

We handle all coordination and serve as your advocate throughout the process. Please apply exclusively through Get A Job.ai and do not contact the client directly, as doing so may disqualify your candidacy.

Pay

Pay via Get A Job.ai: $150,000–$200,000 USD annually, based on experience, location, and qualifications. This role is also eligible for equity compensation and comprehensive benefits including medical, dental, vision, 401k match, flexible spending accounts, paid parental leave, and additional perks.

Equal Opportunity: Get A Job.ai is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.