- Company: ObserveAI
- Location: United States
- Salary: $200,000–$242,000/yr
- Full Time
- United States
- $200,000–$242,000/yr
- Apply on company site
- $200,000–$242,000/yr
Observe AI at a glance
observeai.comObserveAI is seeking a Senior Sales Engineer to drive pre-sales excellence for our enterprise AI platform across the United States. In this full-time role, you'll deliver technical leadership that turns complex customer requirements into compelling AI-powered solutions.
About This Position
As Senior Sales Engineer, you'll own the technical narrative for our AI Agents platform, guiding enterprise buyers through their contact center modernization journey from architecture review through proof-of-concept delivery. You'll work at the intersection of AI innovation and customer success, translating deep technical capabilities into measurable business outcomes.
Key Responsibilities
- Lead multi-stakeholder discovery with enterprise executives, contact center leaders, and technical teams to map requirements against platform capabilities
- Design and deliver customized demonstrations and proofs of value, showcasing how our AI Agents drive conversation automation, reduce handle time, and improve quality metrics
- Configure and build AI Agents within our platform, creating customer-facing voice and chat agents plus companion agents for real-time support
- Explain advanced AI capabilities including intent recognition, automated quality scoring, compliance automation, and knowledge retrieval systems
- Develop demonstration workflows highlighting next-best-action triggers, sentiment analysis, and integration with customer tech stacks
- Advise prospects on deployment strategy, compliance considerations, and integration with existing CCaaS platforms, CRMs, and telephony systems
- Champion customer voice in product roadmap discussions, surfacing enterprise requirements to engineering teams
- Ensure proof-of-concept success as the technical authority, validating performance targets for automation, quality, and operational efficiency
Skills & Qualifications
- 5+ years in Sales Engineering, Solutions Architecture, or pre-sales roles with AI, ML, or contact center technology experience
- Hands-on knowledge of generative AI, large language models, retrieval-augmented generation (RAG), and agentic AI frameworks
- Applied understanding of modern integration patterns: REST APIs, webhooks, and secure data flows between cloud platforms
- Solid grasp of enterprise contact center operations and leading CCaaS platforms (NICE, Genesys, Five9, Amazon Connect)
- Demonstrated success leading technical discussions with C-suite, VP-level, and operations leadership
- Ability to learn emerging technologies and collaborate across product, design, marketing, and sales teams
- Excellent technical storytelling, architectural diagramming, and business-to-technical translation skills
Why Join ObserveAI
Compensation is $200,000–$242,000 OTE annually, including base pay, performance incentives, and equity ownership. We provide comprehensive health coverage (medical, dental, vision), unlimited paid time off, 10 company holidays plus winter break, paid parental leave, 401(k), quarterly lifestyle stipend, mobile and internet support, and commuter benefits. Scale an AI platform reshaping customer experience at enterprises including DoorDash, Affordable Care, Signify Health, and Verida—pioneering agentic AI in enterprise customer service.
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Terms used in this posting
- 401(k)
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
- OTE
- On-Target Earnings — total expected compensation (often base salary plus commission/bonus) if performance targets are met.
Explore ObserveAI online
What people say about Observe AI
- Show HN: DoDidDone – Voice AI that calls customer support on your behalf
- Language models pack billions of concepts into 12k dimensions
- Ask HN: Who wants to be hired? (September 2020)
- Only You Can Stop an AI Apocalypse
Recent news
- Observe.AI Featured as Pioneer on the CMP Prism for Real-Time Agent Assist Highlighting Innovation in CX and Agent Enablement Technology - PR Newswire
- Observe.AI Revenue, Valuation & Funding History (2024) - GetLatka
- New Relic Adds Open Source Tool to Observe AI Coding - DevOps.com
- Observe.AI Reviews & Ratings 2026 - Gartner
- Observe.AI Launches Companion Agent to Support Frontline Teams - PR Newswire
Aggregated from public discussions and news; opinions are the authors’ own.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 215,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Self-Confidence
- Perseverance
- Social Orientation
- Achievement Orientation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 4: Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not. — via O*NET
Industry news
- NRF report: U.S. retail sales rose 9.4% in June - Talk Business & Politics
- June Retail Sales Show Continued Growth for Ninth Consecutive Month - Hardware Retailing
- Why more returns are ending up in the resale channel - Retail Brew
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Sales & Related occupations earn a national median of $37,814 — via US Census ACS / Data USA
Watch & learn
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Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Sr. Sales Engineer
- Employer Observe AI
- Location United States
- Type Full Time
- Pay (from listing) $200,000–$242,000/yr
- Posted July 11, 2026
- Apply by 2026-08-10
- Country context US
- Overview Full original description on this page (425 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Sales Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Negotiate prices or terms of sales or service agreements.
- Prepare and submit sales contracts for orders.
- Visit establishments to evaluate needs or to promote product or service sales.
- Maintain customer records, using automated systems.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Show HN: DoDidDone – Voice AI that calls customer support on your behalf
- Hacker News — Language models pack billions of concepts into 12k dimensions
- Hacker News — Ask HN: Who wants to be hired? (September 2020)
- Hacker News — Only You Can Stop an AI Apocalypse
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
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Occupation family: Sales Engineer
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