- Full Time
- UT MAIN CAMPUS
Utaustin at a glance
Utaustin
Utaustin is seeking a Service Desk Tech Analyst I to join our IT support team at UT MAIN CAMPUS. In this full-time position, you'll provide essential technical assistance to university users, resolving hardware, software, and network issues while maintaining the systems our campus community depends on daily.
Position Summary
The Service Desk Tech Analyst I role offers an excellent entry point into IT support for someone eager to help others solve technology challenges. You'll work in a collaborative environment providing frontline assistance to a diverse user base, gaining hands-on experience with a variety of hardware platforms, operating systems, and enterprise software. This full-time position is based at UT MAIN CAMPUS, where you'll be part of a dedicated team supporting thousands of students, faculty, and staff.
Core Duties
- Respond promptly to user technology requests through multiple support channels
- Troubleshoot and resolve common hardware and software issues
- Install, configure, and maintain desktop and laptop systems
- Document all support interactions and maintain accurate ticket records
- Escalate complex or unresolved issues to appropriate technical teams
- Follow established IT procedures and security protocols
- Provide clear, user-friendly explanations of technical concepts to non-technical users
Skills & Qualifications
- High school diploma or equivalent required; associate degree or IT certification preferred
- Foundational knowledge of Windows and/or Mac operating systems
- Ability to troubleshoot basic hardware components and peripherals
- Strong customer service and communication skills
- Analytical mindset with capability for methodical problem-solving
- Ability to prioritize multiple tasks and manage time effectively
- Willingness to learn new systems and expand technical knowledge continuously
About Utaustin
Utaustin is a leading academic institution committed to advancing education, innovation, and research. Our IT infrastructure supports a dynamic campus community, and we invest in our technical teams to provide reliable service and professional growth opportunities within a collaborative university environment.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit utaustin.wd1.myworkdayjobs.com.
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Working in UT MAIN CAMPUS
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Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
Source: Wikipedia (state)
Market context
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