- Full Time
- UT MAIN CAMPUS
Utaustin at a glance
Utaustin
We're hiring for a full-time Service Desk Tech Analyst I position at UT MAIN CAMPUS to join the Utaustin technical support team. In this role, you'll provide first-class technical assistance to our university community, helping faculty, staff, and students overcome technology challenges every single day.
Role Overview
As a Service Desk Tech Analyst I at UT MAIN CAMPUS, you'll be the frontline technical support for our institution, resolving hardware, software, and connectivity issues with patience and expertise. This is an excellent entry-level opportunity to build your IT support career at a major research university while supporting thousands of users across campus.
Day-to-Day Responsibilities
- Respond to and resolve user-reported technical issues via phone, email, and ticketing system
- Provide remote and in-person troubleshooting for computers, printers, networks, and software applications
- Diagnose hardware problems and coordinate repairs or replacements as needed
- Create detailed incident tickets, document solutions, and maintain a comprehensive knowledge base
- Follow up with users to ensure issues are fully resolved and satisfaction is met
- Escalate complex problems to senior technical staff while keeping users informed throughout the process
What You Bring
- Strong troubleshooting and analytical skills for hardware and software environments
- Knowledge of Windows and/or macOS operating systems
- Excellent communication abilities—you explain technical concepts in user-friendly language
- Customer service mindset with patience and professionalism under pressure
- Ability to manage multiple tickets and prioritize effectively
- Relevant IT certification or equivalent hands-on technical experience is a plus
More About Utaustin
Utaustin is one of the nation's premier public research universities. UT MAIN CAMPUS serves as the intellectual and operational heart of our institution, and our IT teams ensure the technology infrastructure supporting teaching, learning, and research runs smoothly every day. We're committed to developing our workforce and offering career growth opportunities within our expanding technical services department.
Next Steps
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit utaustin.wd1.myworkdayjobs.com.
Explore Utaustin online
What people say about Utaustin
- Floyd–Hoare logic
- Supercomputers surprisingly link DNA crosses to cancer
- How to Earn an Elite Law Degree in the United States for $28k
- GNU Octave 4.0 released with a new GUI
Recent news
- Venezuela after the earthquake: UT Austin mobilizes - The Daily Texan
- UT makes U.S. News’ world top 100, the only Texas school to do so - Austin American-Statesman
- Get Better Sleep With Ultrasound Patch That Boosts REM Rest - The University of Texas at Austin
- Gilmer's five-star tackle Ismael Camara commits to UT Austin - cbs19.tv
- Records challenge UT Austin’s allegations against former KUT leader Debbie Hiott - KUT
Aggregated from public discussions and news; opinions are the authors’ own.
Working in UT MAIN CAMPUS
Weather right now in UT MAIN CAMPUS: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
Source: Wikipedia (state)
Market context
- Similar listings in UT MAIN CAMPUS 1
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.