Senior/Principal Product Manager – Operations

About This Opportunity

Our talent team is representing a confidential AI infrastructure organization seeking a Senior or Principal Product Manager - Operations to join their London-based team. This role focuses on internal tooling, platforms, and operational systems that enable teams to scale high-performance computing environments efficiently.

You'll own the strategy and roadmap for CMDB, service inventories, internal APIs, workflow automation, and third-party integrations—working at the intersection of product thinking and technical infrastructure. This is a highly technical product role where you'll reduce operational friction, improve self-service capabilities, and create reliable internal systems that support cutting-edge GPU and CPU platforms.

Responsibilities

• Own the strategy, roadmap, and delivery of internal tooling, CMDB, service catalogues, operational workflows, and platform integrations
• Translate business and operational needs into clear product requirements, specifications, user stories, data models, and priorities
• Partner with engineering teams to define solutions across APIs, integrations, automation, and platform tooling
• Collaborate with SRE, infrastructure, security, support, and operations teams to identify pain points and improve automation and self-service
• Establish reliable sources of truth for infrastructure, services, customers, environments, ownership, and configuration
• Drive prioritization, backlog management, technical design discussions, delivery, and adoption across internal stakeholders
• Define success metrics and ensure tooling is secure, observable, auditable, reliable, and well-documented
• Evaluate build versus buy decisions and assess third-party tooling where appropriate

What We're Looking For

Required Experience:

• Proven experience owning technical products, internal platforms, developer tooling, or infrastructure products end-to-end
• Background working across data centre operations, hardware lifecycle and inventory, infrastructure support, field operations, or adjacent operational environments

Technical Skills:

• Strong fluency with APIs and integrations: REST, gRPC, webhooks, third-party APIs
• Infrastructure knowledge: Kubernetes, cloud platforms, containers, infrastructure-as-code
• Data and CMDB: relational modelling, inventory systems, ownership tracking, dependency mapping
• Automation: queues, schedulers, workflow engines, event-driven systems
• Observability and security: logging, metrics, tracing, IAM, RBAC, audit logging
• Familiarity with tools such as NetBox, ServiceNow, Terraform, Grafana, Jira, or similar platforms
• Understanding of distributed systems concepts including retries, idempotency, eventual consistency, and failure handling

Skills and Attributes:

• Systems thinking: understand how infrastructure, services, data, and operational workflows interconnect
• Product thinking: treat internal teams as customers and focus on measurable outcomes
• Strong prioritization, communication, and stakeholder management capabilities
• Comfortable working closely with engineers and making informed technical trade-offs
• Able to operate in fast-paced environments and take ambiguous problems from discovery through to delivery
• Ownership mindset: drive initiatives from definition through adoption and iteration

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruitment team will screen qualified applicants and conduct initial interviews to understand your experience and career goals. We then submit strong candidates to our client for their consideration. Please do not contact the client directly—all communication and coordination will be managed through Get A Job.ai to ensure a professional and streamlined process.

Pay

Compensation details will be discussed during the screening process based on your experience level and the specific seniority of the role (Senior or Principal).

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair and equitable consideration throughout our process.