Senior Implementation Specialist

About This Opportunity

We are representing a confidential fintech client seeking a Senior Implementation Specialist to join their team in London. Our client partners with businesses of all sizes, providing integrated commerce and payment solutions that help sellers grow and succeed.

In this role, you will lead the technical onboarding and activation of new merchants, delivering seamless implementation experiences for primarily SMB and mid-market sellers. You'll work cross-functionally with sales, account management, product, engineering, and customer success teams to ensure clients fully realize the value of our client's platform.

Responsibilities

• Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation
• Own and manage multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints
• Document product capabilities and limitations to ensure clear, accurate expectations are set with prospective clients
• Build strong cross-functional partnerships across sales, customer success, product, marketing, and engineering teams
• Collaborate effectively with technical partners and communicate technical requirements to both technical and non-technical stakeholders
• Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes
• Support data entry and data migration activities as part of the onboarding process for select clients
• Maintain deep expertise in the platform and ecosystem, providing guidance on technical and product capabilities
• Act as a liaison between sellers and product teams, translating complex requirements into actionable feature requests
• Mentor and support junior team members and contribute to team enablement
• Identify process gaps and drive improvements by leveraging scalable automation
• Travel up to 10% for client meetings, hardware installations, and internal events

What We're Looking For

• 4+ years of experience in a customer-facing role, including 3+ years in project management, implementation, or onboarding
• Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources
• Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely
• Working knowledge of project management methodologies, tools, and best practices
• Experience in the POS, payments, or broader technology industry
• Professional demeanor with strong executive presence while working under deadlines
• Excellent collaboration skills and ability to build relationships across diverse stakeholder groups

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for this role. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication should flow through Get A Job.ai to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to fair and equitable hiring practices. We welcome applications from candidates of all backgrounds and experiences.