Senior DevOps Support Engineer

About This Opportunity

We are representing a confidential CI/CD platform provider seeking a Senior DevOps Support Engineer to join their enterprise support team. This is a unique role that goes far beyond traditional support—you'll spend half your time independently resolving highly complex technical challenges for enterprise customers, and the other half proactively designing tools, processes, and solutions that prevent future issues and elevate the customer experience.

You'll work directly with engineering teams at some of the world's most innovative companies, helping unblock critical workflows and ensuring their CI/CD infrastructure runs smoothly. This position is perfect for a DevOps or Infrastructure professional who is deeply customer-focused and energized by solving challenging technical problems.

Location: Remote from Ireland or Poland
Schedule: Five days per week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days off are flexible and will be agreed upon when you join.

Responsibilities

• Independently troubleshoot and resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
• Provide expert support through multiple channels including Slack, Zoom, email, and community forums
• Lead customer-facing retrospectives and planning sessions to continuously improve their platform experience
• Identify patterns in support requests and design proactive solutions that prevent future issues
• Contribute to and maintain open source tools, including Bash plugins and Golang-based utilities
• Create and publish documentation updates and proactive communications that enhance the customer journey
• Act as the voice of the customer, ensuring feedback shapes product and process improvements internally
• Own and optimize support workflows to simplify team operations and service delivery
• Share insights from customer interactions to strengthen alignment with Product and Engineering teams
• Mentor peers and foster an inclusive, collaborative team environment

What We're Looking For

• Customer-Centric Mindset: Deep commitment to delivering exceptional support with empathy, patience, and professionalism
• Technical Expertise: Strong coding or scripting ability—experience with Bash, Ruby on Rails, or Golang highly valued
• DevOps and Cloud Knowledge: Solid hands-on experience with CI/CD tooling and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• Problem-Solving Skills: Confidence in independently diagnosing complex technical issues and guiding customers to effective solutions
• Autonomous and Proactive: Ability to work independently, spot opportunities early, and take initiative to drive meaningful improvements
• Excellent Communication: Skilled at explaining technical concepts clearly to both customers and internal teams in distributed environments

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and schedule an initial screening call to discuss your experience and career goals. If there's a strong mutual fit, we'll submit your profile to our client for consideration. Throughout the process, we'll keep you informed and prepared for each stage.

Important: Please apply exclusively through Get A Job.ai. Do not contact the client directly, as all candidate coordination is managed through our recruiting team.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and provide reasonable accommodations throughout our recruitment process. If you need any support during your application or interview, please let us know.