Senior Director, Patient Services

Zevra is hiring a Senior Director, Patient Services in Boston, MA to lead impactful patient support efforts in a full-time capacity. This senior opportunity awaits professionals ready to shape high-performing services that put patients first while advancing Zevra careers near Boston.

Position Summary

The Senior Director, Patient Services at Zevra in Boston, MA provides strategic leadership over all aspects of patient services operations. You will set the vision for delivering outstanding support experiences, guide program excellence, and foster a culture of empathy and results. This full-time role demands a proven leader who thrives on elevating service standards and aligning team efforts with broader organizational priorities. Ideal candidates bring deep expertise in directing complex patient-focused initiatives and collaborating across functions to drive measurable outcomes for those we serve in the Boston area and beyond.

Key Responsibilities

• Define and execute strategic plans that strengthen patient services delivery and overall satisfaction.
• Direct, coach, and grow a high-performing team responsible for comprehensive patient support activities.
• Establish clear processes for handling patient outreach, resource navigation, and case resolution.
• Partner with internal stakeholders to integrate patient services into wider company initiatives.
• Track key performance indicators and implement refinements that improve efficiency and quality.
• Uphold consistent standards, protocols, and continuous professional development across the function.
• Allocate resources wisely to sustain scalable, patient-centered programs.

Requirements

• Extensive senior leadership experience directing patient services or closely related support functions.
• Demonstrated success building and motivating teams in dynamic service environments.
• Advanced skills in strategic planning, process optimization, and cross-functional collaboration.
• Exceptional interpersonal and communication abilities for engaging diverse stakeholders.
• Strong analytical aptitude for evaluating metrics and guiding data-informed decisions.
• Bachelor’s degree required; advanced education or equivalent professional credentials preferred.
• Commitment to ethical practices and elevating the patient experience at every stage.

Why Join Zevra

Zevra is hiring for this role and offers a supportive team environment where the Senior Director, Patient Services can thrive in Boston, MA. You will find opportunities to lead meaningful work, grow professionally, and contribute to patient-focused excellence as part of Zevra careers.

Applying for This Role

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