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Prepare examples of scaling patient-support operations, reducing barriers to access, and leading multi-site or vendor-delivered programs. Expect scenarios on compliance, rare-disease or specialty-product logistics, and cross-functional influence without direct authority.
Strong fit if you have senior leadership in patient services, hub/specialty pharmacy, or market-access adjacent support and prefer an on-site Boston base (not remote). Thin public listing data means confirm team scope, therapy areas, and travel with Zevra directly.
As Senior Director, Patient Services at Zevra in Boston, a typical day centers on leading access, support, and experience programs for patients on therapy. Mornings often cover metrics (time-to-therapy, case status, HUB/specialty-pharmacy escalations) with cross-functional partners in medical, market access, and commercial.
Midday may include vendor and field-team syncs, policy or compliance reviews, and coaching directors/managers. Afternoons focus on strategy—program design, capacity planning, and stakeholder updates—while protecting patient privacy and service quality.
No. The listing is for Boston, MA with remote set to on-site/local (remote = 0).
Patient-services strategy and operations—access support, escalations, vendor/partner performance, and leadership of the patient-services organization—aligned to Zevra’s products and compliance requirements.
Boston is Massachusetts’ capital and a major New England business center; state context is available via Massachusetts on Wikipedia.
Website: ats.rippling.com
Public cache only — not an employee review.
Zevra is hiring a Senior Director, Patient Services in Boston, MA to lead impactful patient support efforts in a full-time capacity. This senior opportunity awaits professionals ready to shape high-performing services that put patients first while advancing Zevra careers near Boston. Position Summary The Senior Director, Patient Services at Zevra in Boston, MA provides strategic leadership over all aspects of patient services operations. You will set the vision for delivering outstanding support experiences, guide program excellence, and foster a culture of empathy and results. This full-time role demands a proven leader who thrives on elevating service standards and aligning team efforts with broader organizational priorities. Ideal candidates bring deep expertise in directing complex patient-focused initiatives and collaborating across functions to drive measurable outcomes for those we serve in the Boston area and beyond. Key Responsibilities Define and execute strategic plans that strengthen patient services delivery and overall satisfaction. Direct, coach, and grow a high-performing team responsible for comprehensive patient support activities. Establish clear processes for handling patient outreach, resource navigation, and case resolution. Partner with internal stakeholders to integrate patient services into wider company initiatives. Track key performance indicators and implement refinements that improve efficiency and quality. Uphold consistent standards, protocols, and continuous professional development across the function. Allocate resources wisely to sustain scalable, patient-centered programs. Requirements Extensive senior leadership experience directing patient services or closely related support functions. Demonstrated success building and motivating teams in dynamic service environments. Advanced skills in strategic planning, process optimization, and cross-functional collaboration. Exceptional interpersonal and communication abilities for engaging diverse stakeholders. Strong analytical aptitude for evaluating metrics and guiding data-informed decisions. Bachelor’s degree required; advanced education or equivalent professional credentials preferred. Commitment to ethical practices and elevating the patient experience at every stage. Why Join Zevra Zevra is hiring for this role and offers a supportive team environment where the Senior Director, Patient Services can thrive in Boston, MA. You will find opportunities to lead meaningful work, grow professionally, and contribute to patient-focused excellence as part of Zevra careers. Applying for This Role To apply, complete your application directly on this page, or…
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