Senior DevOps Support Engineer

About This Opportunity

We are representing a confidential CI/CD platform provider seeking a Senior DevOps Support Engineer to join their enterprise support team. This is a remote role for candidates based in Ireland or Poland.

This is not your average support position. You'll work directly with enterprise engineering teams at some of the world's most innovative technology companies, independently resolving highly complex infrastructure and software challenges that impact critical workflows. Half your time will be spent on reactive support; the other half designing and implementing scalable tools, processes, and open source contributions that elevate the entire customer experience.

Schedule: This role requires working five days per week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days off are flexible and will be agreed upon when you join.

Responsibilities

• Independently troubleshoot and resolve highly technical CI/CD, infrastructure, and software issues for enterprise customers
• Provide technical support through multiple channels including Slack, Zoom, email, and community forums
• Lead customer-facing retrospectives and planning sessions to optimize their platform experience
• Identify patterns in support requests and proactively design solutions to prevent future issues
• Contribute to and maintain open source tools including Bash plugins and Golang-based utilities
• Create and publish documentation updates and proactive communications that improve customer success
• Serve as the voice of the customer, ensuring feedback drives product and process improvements
• Own and continuously improve support workflows and team operating procedures
• Share customer insights with Product and Engineering teams to strengthen cross-functional alignment
• Mentor team members and foster an inclusive, collaborative support culture

What We're Looking For

• Customer-centric mindset: Deep commitment to delivering exceptional support with empathy and patience
• Strong technical expertise: Solid coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
• DevOps and cloud proficiency: Hands-on experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• Advanced problem-solving skills: Confidence in independently tackling complex technical challenges and guiding customers to effective solutions
• Autonomous and proactive approach: Ability to work independently, identify improvement opportunities early, and drive meaningful change
• Excellent communication abilities: Skill in articulating technical concepts clearly to both customers and internal teams across distributed environments
• Location: Must be based in Ireland or Poland

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. We ask that you do not contact the client directly—we'll manage all communication and coordination throughout the interview process to ensure the best outcome for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and provide reasonable accommodations throughout our recruitment process.