Senior Customer Experience Manager, Executive Councils

Responsibilities

We are representing a confidential enterprise software client in their search for a Senior Customer Experience Manager to lead executive council programs. In this role, you will:

• Define the strategic direction, themes, and narrative across executive council programs
• Develop agendas, discussion frameworks, and session content in partnership with senior internal stakeholders
• Align council conversations to organizational strategic priorities and the issues that matter most to participating customers
• Design engagements that encourage meaningful, candid dialogue with senior customer and company leaders
• Partner with leaders across Industry Marketing, Strategy, Product, Sales, and Customer Success to identify priority topics and desired outcomes
• Brief and prepare executives for each council engagement
• Facilitate or guide executive-level conversations during council sessions
• Navigate a complex, matrixed organization and influence across functions to drive alignment and high-quality engagement
• Capture and synthesize key themes, perspectives, and insights from council discussions
• Translate customer input into clear, actionable insights for Product, Strategy, Marketing, Sales, and Customer Success leaders
• Identify opportunities for council insights to inform business priorities and strengthen the voice of the customer
• Connect council relationships and outcomes to broader customer advocacy, recognition, and storytelling opportunities
• Partner with a Program Manager who owns program operations, logistics, measurement, and event execution
• Build and maintain strong relationships with executive council members and help deliver a high-value, premium experience

What We're Looking For

Required qualifications:

• 12+ years of relevant experience in customer marketing, executive engagement, content strategy, customer advisory programs, or a related discipline
• Experience developing strategic content and facilitating discussions for executive audiences
• Strong communication, stakeholder management, and synthesis skills, with the ability to turn complex topics and customer conversations into clear insights and actions
• Experience with executive customer programs such as customer advisory boards, executive councils, executive briefing programs, or similar strategic customer engagements
• Demonstrated ability to work effectively with senior executives and cross-functional leaders

Preferred qualifications:

• Experience translating complex business, technology, or industry topics into clear and engaging executive discussion frameworks
• Strong analytical and synthesis skills, particularly in turning qualitative customer input into actionable business insights
• Ability to operate effectively in a fast-paced, highly matrixed environment and influence without direct authority
• Experience working within or serving customers in industries such as Architecture, Engineering, Construction, Design and Manufacturing, or Media and Entertainment

Location: United States (remote)

How We Work With You

Get A Job.ai is representing this confidential client in their search. When you apply through our platform, one of our talent team members will conduct an initial screening to understand your background and interest in this opportunity. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the hiring company directly, as all candidate communications are managed through Get A Job.ai to ensure a professional and confidential process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and considers all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.