Second Level Support / Technical Application Support (m/w/d)

Responsibilities

We are representing a confidential healthcare technology organization seeking a Second Level Technical Support professional to join their team in Idstein, Germany.

In this role, you will work at the intersection of support, software, and technical infrastructure, ensuring reliable operations for client systems. Your responsibilities will include:

• Analyzing, isolating, and resolving complex technical issues in second-level support
• Investigating errors in applications, interfaces, and data flows
• Configuring interfaces to client systems
• Analyzing data and error patterns using SQL queries
• Reading and interpreting PHP code or pseudocode for root cause analysis
• Supporting the integration of solutions into existing system environments
• Providing technical consultation and support to clients
• Collaborating closely with development, project management, and other technical stakeholders
• Creating and maintaining technical documentation

What We're Looking For

Required qualifications:

• Completed vocational training as a computer science specialist for application development or comparable technical qualification
• Strong SQL skills and experience with relational databases
• Basic understanding of PHP or comparable programming languages – you don't need to actively develop, but should be able to read existing code and pseudocode for error analysis
• Experience configuring and analyzing interfaces, with solid understanding of how different systems communicate
• Knowledge of REST APIs and fundamental understanding of common communication protocols
• Technical understanding of client/server systems and their interaction
• Analytical thinking and ability to systematically isolate and sustainably resolve technical problems

Valued additional skills:

• Experience with Mirth Connect, particularly for HL7 communication and interface configuration
• Network technology knowledge (TCP/IP, DNS, routing, firewalls, ports)
• Experience with MariaDB
• Familiarity with IIS and Apache web servers, especially configuration and error analysis
• Knowledge of HL7, FHIR, or other healthcare standards
• Experience with hospital information systems or other healthcare IT systems
• Windows Server knowledge

Working style:

You work independently and enjoy getting to the root of problems. You maintain clarity even with complex error scenarios and can explain technical relationships in an understandable way. Strong teamwork, reliability, and clear communication are essential in this hybrid and remote work environment. You should be curious and eager to learn new technologies, systems, and functional contexts.

How We Work With You

Our talent team at Get A Job.ai partners with leading organizations across the technology sector. When you apply through our platform:

• A dedicated recruiter will review your application and conduct an initial screening
• We will discuss your technical background, career goals, and compensation expectations
• If there's a strong match, we will submit your profile to our client for consideration
• We guide you through each stage of the interview process
• Please do not contact the client directly – all communication should go through Get A Job.ai

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

This is a permanent, full-time position with hybrid working arrangements in Idstein. Benefits include 30 days annual leave, professional development opportunities, wellness programs, and a collaborative team environment.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.