Scaled Customer Success Manager – Ads

About This Opportunity

Our talent team is representing a confidential ecommerce technology client in their search for a Scaled Customer Success Manager focused on advertising solutions. This role sits at the intersection of customer success strategy and digital advertising expertise, managing both scaled engagement programs and direct client relationships for sellers using Amazon advertising platforms.

In this position, you'll design and execute one-to-many customer success initiatives while maintaining a small book of strategic accounts. You'll need deep knowledge of Amazon Seller Central advertising tools and the ability to build frameworks from scratch—this isn't about following existing playbooks, but rather creating new approaches to retention, adoption, and expansion across an advertising-focused portfolio.

Responsibilities

• Diagnose and solve undefined retention and expansion challenges across the ads portfolio, building new frameworks for onboarding, adoption, renewal, and expansion strategy rather than executing against established playbooks
• Develop expertise in Amazon Seller Central advertising tools including campaign management, bid optimization, keyword targeting, and performance metrics; use this knowledge to build scaled engagement strategies that drive advertising ROI
• Manage direct relationships with a small book of key accounts, conducting quarterly business reviews, identifying expansion opportunities, and providing personalized support for high-value advertising customers
• Create targeted engagement campaigns for customers at different stages of their advertising journey, from initial campaign setup through advanced optimization and scaling
• Exercise independent judgment on retention and expansion strategy across the full ads portfolio, with decisions reviewed only at major milestones given direct impact on revenue outcomes
• Serve as the primary point of contact for cross-functional teams on ads-related customer strategy, shaping how support, marketing, and product teams prioritize educational resources and initiatives
• Evaluate and improve the self-serve experience for ads products based on customer feedback and usage data, partnering with product teams to enhance user experience
• Iterate and test scaled program initiatives focused on ads engagement, tracking results, customer feedback, and ROI improvements

What We're Looking For

• 5+ years of experience in customer success, account management, or customer retention with a demonstrated track record of owning end-to-end programs independently
• Direct hands-on experience with Amazon Seller Central Ads (Sponsored Products, Sponsored Brands, Sponsored Display) including campaign management, budget allocation, bid strategies, and performance metrics
• Deep understanding of Amazon advertising fundamentals: campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement
• Ability to translate ad performance data into actionable customer guidance for sellers at varying experience levels
• Strong grasp of customer lifecycle management and retention strategies, particularly in the context of growing customer advertising spend and campaign performance
• Experience managing a book of business with direct customer relationships and driving revenue growth through expansion
• Comfort with both scaled one-to-many and strategic one-to-one customer engagement models
• Experience with automation tools, CRM software, marketing platforms, and analytics tools that track ad performance
• Excellent communication skills with ability to explain complex advertising concepts clearly to diverse audiences
• Strong data literacy: ability to analyze campaign performance data, identify trends, and make data-driven recommendations
• Full autonomy in strategy development with ability to own the scaled customer success approach end-to-end

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen applications and conduct initial interviews to assess fit for both the role requirements and our client's culture. Qualified candidates will then be submitted to our client for their interview process. Please do not attempt to contact the client directly, as all communication should flow through our team to ensure a smooth and professional process.

Pay

The annual base salary range for this position is $85,000–$90,000 USD, with actual compensation determined by experience, skills, and location. This role is also eligible for additional annual bonus compensation through an incentive plan.

This is a full-time position located in the United States.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and work with clients who share our commitment to diversity and equal opportunity employment.