Retail Customer Service Associate

Join FedEx as a Retail Customer Service Associate in Jere Baxter, Davidson County, and help customers find the right shipping and print solutions for their needs every day.

Position Summary

We're looking for a customer-focused team member who excels at understanding what clients are trying to accomplish and steering them toward the best options. As a Retail Customer Service Associate, you'll be the face of our store—someone who builds rapport quickly, listens closely to what customers need, and recommends tailored solutions that work. You'll work across every aspect of our business: from express shipping services to print solutions, signage, and graphics offerings, gaining knowledge that makes you invaluable to customers solving real problems.

What You'll Do

• Greet customers with genuine warmth and attention, understanding their shipping or print requirements through thoughtful conversation
• Provide expert guidance on shipping options, print services, signs, and graphics—matching customer needs to the right solution
• Process orders accurately and efficiently, handling everything from shipping labels to custom print jobs
• Develop working knowledge of shipping processes, printing techniques, and available services to confidently advise customers
• Maintain a clean, organized store environment that reflects FedEx standards
• Support a positive team atmosphere by collaborating with colleagues to deliver consistent service

Requirements

• Strong communication skills and a genuine interest in helping customers
• Ability to learn product knowledge across print, shipping, and graphics services quickly
• Comfort with point-of-sale systems and basic computer skills
• Reliable attendance and a professional, customer-friendly demeanor
• Willingness to work a full-time retail schedule

More About FedEx

FedEx operates thousands of retail locations worldwide, serving as a trusted partner for businesses and individuals who need reliable shipping and printing services. We're committed to making every customer interaction straightforward and helpful.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.