Retail Customer Care Associate

Join Sutherland as a Retail Customer Care Associate in Mandeville, Manchester Parish, Jamaica. This full-time position offers the opportunity to deliver exceptional customer service in a dynamic retail environment, helping customers find solutions and building lasting relationships with our brand.

Role Overview

As a Retail Customer Care Associate at Sutherland in Mandeville, you'll be the frontline representative customers interact with to resolve inquiries, complete purchases, and experience outstanding service. This is your chance to make a meaningful impact by ensuring every customer leaves satisfied. Sutherland values professionals who combine genuine care with efficiency, and we're seeking someone ready to grow within our team.

Your Responsibilities

• Assist customers with product inquiries, recommendations, and support in a welcoming manner
• Process customer transactions accurately and efficiently whilst maintaining a secure environment
• Address customer concerns and complaints with professionalism, working towards mutually beneficial solutions
• Maintain in-depth knowledge of retail products and services to guide customer decisions
• Support the retail operations team to ensure smooth daily store functions
• Build positive relationships with repeat customers and contribute to brand loyalty

Skills & Qualifications

• Proven experience in customer service, retail, or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving ability and patience when handling challenging situations
• Attention to detail and reliability in meeting daily responsibilities
• Ability to work effectively as part of a team in a fast-paced environment
• Basic computer literacy and comfort with point-of-sale or retail systems
• Commitment to professionalism and upholding Sutherland's service standards

About Sutherland

Sutherland is a global customer experience and business solutions company committed to delivering exceptional service to clients and communities worldwide. At our Mandeville location, we invest in our team members, fostering a workplace where your contributions matter and your career can grow. We believe in supporting our people with training, development, and a positive work culture that values integrity and customer-centric thinking.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.