Insurance Claims Specialist

Join Sutherland as an Insurance Claims Specialist in Mandeville, Manchester Parish, Jamaica. This full-time position offers the opportunity to deliver exceptional customer service whilst handling insurance claims in a growing professional team.

About the Role

As an Insurance Claims Specialist at Sutherland, you will be at the heart of our claims operation, processing and managing insurance claims with precision and care. This role is essential to ensuring our customers receive timely resolution to their claims whilst maintaining the highest standards of accuracy and compliance. You'll work in a customer-focused environment where attention to detail and professional service are paramount.

What You'll Do

• Receive, review, and process incoming insurance claims from customers
• Examine claim documentation and verify information for accuracy and completeness
• Investigate claims to determine coverage eligibility and liability
• Communicate with claimants, providers, and internal teams throughout the claims process
• Maintain detailed records and update claim status information in system databases
• Resolve claim discrepancies and address customer inquiries professionally
• Ensure all work complies with relevant insurance policies and regulatory requirements

Who We're Looking For

• Proven experience in claims processing, insurance, or related customer service environment
• Strong organisational skills with the ability to manage multiple claims simultaneously
• Excellent communication abilities, both written and verbal
• Keen attention to detail and commitment to accuracy
• Proficiency with computer systems and databases
• Problem-solving mindset with a focus on customer resolution
• Professional demeanour and customer service orientation

Why Join Sutherland

Sutherland is a leading provider of customer and business support services, with a commitment to fostering a respectful and inclusive workplace. Working at our Mandeville location, you'll be part of a dedicated team that values professional development, customer excellence, and teamwork. This full-time role offers stability and the chance to build a meaningful career in insurance claims management.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.