Residential Coordinator – Bristol Hotel (JR 5503)

Join PATH (People Assisting the Homeless) as a full-time Residential Coordinator at our Bristol Hotel interim housing facility in Santa Clara County. Working the swing shift (Friday through Tuesday, 1:00 PM to 9:30 PM), you'll support individuals experiencing homelessness as they work toward housing stability and independence. This San Jose–based role offers compensation ranging from $26.73 to $31.68 per hour, paid over 24 annual pay periods.

About the Role

The Residential Coordinator is a frontline staff member within our Interim Housing Services team, responsible for creating and maintaining a safe, clean, and welcoming environment at the Bristol Hotel. You'll provide direct support to guests as they work toward their personal goals and stable housing. Collaborating closely with case managers, operations staff, and community partners, you'll connect residents to resources, address immediate needs, and support their pathways toward independence.

What You'll Do

• Document interactions and progress through detailed shift notes following each guest conversation or contact
• Greet and orient new residents to the facility, explaining rules, resources, and available support services
• Assist case managers in connecting residents to services outlined in their personalized support plans
• Maintain clean, organized, and hygienic living spaces; support residents with personal care supplies and facility upkeep
• Partner with the case management and operations teams to sustain a secure and inclusive housing environment
• Deliver immediate support during resident crises, helping individuals develop problem-solving and coping strategies
• Apply evidence-based methods including intensive case coordination, motivational engagement, and harm reduction principles
• Draw on personal or lived experience to build trust and foster meaningful relationships with residents
• Share information about community services, benefits programs, and resources; connect residents to outside supports
• Develop and leverage local partnerships to expand opportunities and link residents to broader services
• Uphold the facility's established values, standards, and resident agreements
• Answer incoming calls and respond to guest and staff inquiries
• Ensure respectful, attentive service delivery to all residents and visitors

What We're Looking For

We seek candidates who combine interpersonal strength with practical reliability. We value:

• Attention to detail and analytical judgment: Ability to gather and make sense of information, spot patterns, and maintain accuracy in all work
• Teamwork and relationship building: Comfort collaborating across departments, valuing colleague contributions, and fostering positive connections with residents and partners
• Clear communication: Skill in explaining information verbally and in writing in ways that inform and engage diverse audiences
• Initiative and resourcefulness: Willingness to think creatively, act independently when needed, and proactively address emerging needs
• Sound judgment and problem-solving: Capacity to assess situations, weigh options thoughtfully, and reach decisions that serve residents' best interests
• Professional integrity: Commitment to ethical conduct, honest representation, and respectful boundaries

Basic Requirements

• Any level of relevant experience or education is welcome
• Legal authorization to work in the United States
• CPR and First Aid certification, or willingness to obtain training
• Completion of TB screening, background check, and drug screening (required prior to hire)
• Valid driver's license and reliable personal vehicle (driving is essential to this position)
• Proof of vehicle insurance and ownership; ability to meet PATH's vehicle insurance requirements

About PATH (People Assisting the Homeless)

For over 40 years, PATH has pioneered innovative solutions to support people experiencing homelessness across California. We deliver comprehensive services including homelessness prevention, street outreach, employment support, case management, interim housing, and permanent supportive housing. We are dedicated to centering racial equity and social justice in our work, and we build a diverse team that reflects and understands the communities we serve. Our employees receive competitive benefits including medical, dental, and vision coverage, paid time off, and professional development opportunities throughout the state.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.