McQuade Organization at a glance

McQuade Organization
McQuade Organization is hiring a Remote Customer Success Representative to join our growing team based in High Point, Guilford County. This full-time, work-from-home position supports union members, associations, and families in understanding and maximizing their benefits programs.
About the Role
As a Remote Customer Success Representative, you'll build meaningful, lasting relationships with clients while helping them navigate their benefits programs and understand their options. Part of our Fortune 500-backed organization, you'll work with pre-qualified leads—no cold calling required—focusing on delivering exceptional, personalized support and guidance to every member.
What You'll Do
- Guide union members, associations, and families through their benefits programs and coverage options
- Help clients understand eligibility requirements and how to access the benefits available to them
- Answer questions and address concerns with clarity and professionalism
- Build lasting relationships through attentive, personalized client support
- Work with warm, inbound leads provided by the company
- Support members in making informed decisions about their benefits enrollment and usage
What We're Looking For
- Genuine passion for helping people understand and navigate their benefits
- Strong communication and active listening skills
- Ability to explain complex benefits information in simple, accessible terms
- Self-motivated and able to thrive working remotely from home
- Organized, reliable, and detail-oriented
- Full-time availability
About McQuade Organization
McQuade Organization is a growing enterprise supported and backed by a Fortune 500 company. We're dedicated to helping union members, associations, and families access, understand, and maximize their benefits. Our mission centers on clear communication, genuine support, and building trust with every member we serve.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
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Working in High Point, Guilford County
Weather right now in High Point, Guilford County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
North Carolina is a state in the Southeastern and South Atlantic regions of the United States. It is bordered by Virginia to the north, the Atlantic Ocean to the east, South Carolina to the south, Georgia to the southwest, and Tennessee to the west. The state is the 28th-largest and ninth-most populous of the United States. Along with South Carolina, it makes up the Carolinas region of the East Co
- Elevation 290m (951 ft)
Source: Wikipedia (state)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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