Receptionist / Admin VA (031-1306)

About This Opportunity

We are representing a well-established health and wellness practice based in Australia. Our client delivers personalised, practitioner-led care to families through both online and clinic-based consultations. They are seeking a professional and highly organised Receptionist / Admin VA to join their remote team and serve as a key point of contact for their clients.

This is a full-time remote position based in the Philippines, working Monday to Friday, 9:00 AM – 5:00 PM.

Responsibilities

• Answer, monitor, and manage inbound phone calls in a professional and timely manner
• Serve as the first point of contact for clients, providing a warm and supportive experience
• Assist clients with appointment enquiries, rescheduling, and general requests
• Monitor and respond to incoming emails promptly and professionally
• Maintain accurate appointment and client information within the practice management system
• Prepare and manage client invoicing and related administrative records
• Process client orders and coordinate with external suppliers
• Follow up on administrative matters to ensure accurate and timely completion
• Maintain accurate records and update internal systems and trackers
• Prepare routine administrative and operational reports
• Coordinate with practitioners and team members regarding client enquiries and administrative needs
• Identify and escalate urgent or sensitive client matters appropriately
• Support general administrative duties as required

What We're Looking For

Required:

• Previous experience in receptionist, customer service, administrative assistant, virtual receptionist, or similar client-facing roles
• Excellent spoken and written English with clear pronunciation and a neutral, easy-to-understand accent suitable for phone communication with Australian clients
• Strong professional phone manner and confidence handling high-volume inbound client interactions
• Excellent attention to detail and accuracy when managing appointments, invoices, orders, and client information
• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously
• Dependable and consistent with a strong sense of ownership and accountability
• Comfortable communicating with clients by phone and email in a warm, professional, and helpful manner
• Ability to learn and navigate practice management software and internal systems
• Experience with invoicing, order processing, spreadsheets, and administrative systems
• Ability to follow processes while using good judgement in client interactions
• Discretion and professionalism when handling confidential or sensitive information
• Ability to work independently in a remote environment while maintaining team communication
• Reliable high-speed internet connection and a professional, quiet home working environment suitable for handling calls throughout the workday

Preferred:

• Previous reception or administrative experience in healthcare, allied health, wellness, medical, or professional services environments
• Experience managing appointment schedules or using practice management/booking software
• Experience processing invoices, payments, or customer orders
• Previous experience supporting Australian clients or businesses

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening. If you're a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will go through our recruiting team to ensure a professional and streamlined process.

This role will be set up via an Employer of Record (EOR) arrangement. Successful candidates will be expected to disclose any existing ongoing roles or client work and reflect this engagement on their LinkedIn profile.

Pay

Pay via Get A Job.ai: $1,500 - $1,800 AUD monthly (before tax and deductions)

Location: Philippines (remote)

Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.