Professional Services Manager I

Axon is seeking a Professional Services Manager I to support organizations across the United States in implementing and maximizing the impact of our public safety technology platforms. In this full-time position, you'll serve as a strategic partner to law enforcement leaders and technology decision-makers throughout both pre-sale planning and post-sale deployment phases.

About the Role

This position plays a central role in helping Axon's customers achieve successful outcomes through our digital evidence management systems, body-worn camera solutions, artificial intelligence capabilities, and professional services offerings. You'll operate as a trusted advisor, collaborating with law enforcement executives, IT directors, and program managers to streamline workflows, build operational efficiency, and strengthen training programs. Your expertise will directly influence how agencies transform their safety and justice operations through technology adoption.

Day-to-Day Responsibilities

• Partner with technology decision-makers and program managers on both sides of the sale to ensure smooth product implementation and organizational adoption
• Lead pre-sale engagement activities including product demonstrations, proposal development, evaluation support, and implementation planning
• Plan and coordinate post-sale implementation programs for Evidence.com, body-worn cameras, artificial intelligence solutions, and associated service packages
• Conduct on-site assessments to evaluate organizational requirements and implementation readiness
• Configure, test, and validate hardware and software systems to meet operational specifications
• Deliver customized training programs to law enforcement personnel and other stakeholders to build competency and support adoption
• Work cross-functionally with sales, product, and customer success teams to address implementation challenges, document customer needs, and improve offerings
• Develop comprehensive agency-wide deployment strategies that align with each organization's structure and operational workflow

Requirements

• Bachelor's degree or equivalent professional knowledge and experience
• Demonstrated success implementing or leading body-camera program deployments
• Proven track record in training delivery, project management, and resource management
• Background in SaaS sales or technical support environments
• Hands-on experience with digital video technology, hardware systems, testing methodologies, and software deployment
• Knowledge of law enforcement or military equipment and procurement processes
• Willingness to travel extensively (up to 75% domestically) to customer locations
• Strong communication and stakeholder management skills
• Self-directed work style with capability to manage complex projects with minimal supervision
• Collaborative mindset with demonstrated ability to lead cross-functional team initiatives

About Axon

Axon Enterprise is pioneering the transformation of public safety through intelligent technologies and comprehensive solutions. Our mission centers on protecting life and advancing justice through innovative evidence management systems, connected devices, and data-driven insights. We cultivate a fast-paced culture where employees take ownership, drive meaningful change, and grow professionally while contributing to safer communities and more effective justice systems.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.