Product Support Specialist – EMEA

About This Opportunity

We are representing a fast-growing recruiting technology company in their search for a Product Support Specialist to join their EMEA team. Our client serves thousands of organizations worldwide with a sophisticated talent acquisition platform used by leading tech companies and enterprises.

Important scheduling note: This role requires working one weekend day (either Saturday or Sunday) in exchange for a weekday off, following a Tuesday–Saturday or Sunday–Thursday schedule. Occasional adjustments may be needed for holidays or business needs.

This is a technical, hands-on support role where you'll work directly with customers daily, troubleshooting complex integrations, guiding users through detailed workflows, and delivering exceptional product expertise. You'll also contribute to projects that improve team workflows and technical enablement.

Responsibilities

• Own complex SaaS troubleshooting from initial report through resolution, including isolating configuration issues and reproducing ambiguous behavior
• Deliver clear, empathetic support across customer segments ranging from SMB to enterprise
• Communicate technical issues effectively to different audiences while maintaining clarity and directness
• Balance investigation, customer communication, and escalation quality in a fast-paced environment
• Contribute to team projects such as workflow automation, technical enablement, and process improvements
• Begin taking tickets in week one while building deep product expertise during your first 30 days

What We're Looking For

You're a strong fit if you:

• Have proven experience owning complex B2B SaaS support across company sizes
• Think systematically and operate with strong ownership in asynchronous environments
• Are highly curious, going beyond surface-level answers when troubleshooting or improving workflows
• Possess exceptional attention to detail and communicate with precision
• Can explain the same technical issue differently depending on your audience
• Thrive when solving deeply technical problems rather than quickly triaging and escalating
• Are comfortable supporting a broad, rapidly evolving product with significant complexity

This role is not suitable if:

• Your recent experience is primarily customer success management, account management, or onboarding
• You prefer coordination, enablement, or team leadership over hands-on technical support
• You avoid getting deeply technical or prefer to escalate to engineering early without comprehensive investigation
• You're drawn to supporting simpler point solutions rather than complex enterprise platforms

How We Work With You

Get A Job.ai represents this confidential client exclusively for this search. Here's our process:

• Apply directly through the Get A Job.ai platform
• Our talent team will screen your application and conduct an initial conversation
• Qualified candidates are submitted to our client for consideration
• The client's interview process includes a take-home assessment, hiring manager interview, skills fit interview, and team insights conversation
• Please do not attempt to contact the employer directly, as all applications must come through Get A Job.ai

Pay

Compensation details will be discussed during the screening process based on experience and location within EMEA.

Equal Employment Opportunity: Get A Job.ai provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive recruitment process.