Product Operations Manager

About This Opportunity

We are representing a confidential B2B SaaS client in the education technology space. They are at an exciting inflection point—product and engineering are executing well, but the operating system that connects what they build to the rest of the organization needs an owner. This is where you come in.

Our client is building their Product Operations function from the ground up, and you will be the person who builds it. This role reports directly to the VP of Product and has cross-company scope from day one. You won't be maintaining a process someone else built—you'll be designing and enforcing it.

Release process, internal readiness, cross-functional coordination, and data hygiene are all areas where immediate, measurable impact can be made. The person who steps into this role will directly influence sales trust, customer success readiness, and product team effectiveness while building a function that scales with the company.

Responsibilities

Release Process & Internal Readiness

• Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement
• Ensure every release is accompanied by internal readiness across customer success, support, and sales before shipping
• Define and hold the standard for what "ready to release" means, building scalable processes from the ground up
• Coordinate and run monthly review meetings for new and upcoming releases
• Manage bi-weekly product releases and communicate upcoming releases to stakeholders
• Coordinate release notes production across product managers and ensure consistent quality

Cross-Functional GTM Coordination

• Serve as the connective tissue between product, engineering, customer success, sales, support, and marketing for every release cycle
• Partner closely with product marketing and solutions engineering on internal-to-external handoffs
• Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation
• Manage GTM logistics, including attending cross-functional working groups pre-launch for large releases
• Define set of GTM materials based on release tier and ensure execution across teams

Product Team Operating Rhythms

• Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality
• Own Jira hygiene, sprint health, and reporting cadence
• Support quarterly planning rhythms and cross-team alignment rituals
• Maintain roadmap boards, catch outdated or inconsistent tickets, and track progress toward goals
• Identify and escalate at-risk and missed deadlines
• Plan, schedule, and run quarterly roadmap planning sessions

Data Hygiene & Reporting

• Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes
• Define and track key product health metrics in partnership with engineering and analytics
• Review analytics events and implement consistent naming conventions
• Set up and report out on data dashboards for product KPIs and goals

What We're Looking For

Must-Haves

• 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company
• Has built or significantly improved a release process in a cross-functional environment—knows what "good" looks like and how to get there
• Comfortable holding people accountable across teams without being adversarial—can follow up, push back, and enforce standards while keeping relationships intact
• Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar platforms
• Finds genuine satisfaction in making systems work well—not looking to own a product roadmap, but to make the whole team more effective

Strong Differentiators

• Experience standing up a Product Ops function from scratch
• Has operated at or alongside director level with cross-company scope
• Familiarity with education technology or mission-driven SaaS environments

What This Is Not

This is not a coordinator role. It's not a project manager role. It's not a support function for a single product team. This person will walk into any team in the company, represent product's operating standards, and be taken seriously. They need to have done this before—or something close enough that the ramp is short.

How We Work With You

Our talent team at Get A Job.ai will guide you through the entire process. When you apply through our platform, one of our recruiters will conduct an initial screening to understand your background and ensure alignment with our client's needs. Once we confirm you're a strong match, we'll submit your profile directly to the hiring team. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.