Patient Services Specialist

Monumenthealth is hiring a full-time Patient Services Specialist in Rapid City, South Dakota to deliver outstanding front-line support at the 5th St Clinic. This on-site role places you at the heart of patient interactions for those searching Monumenthealth careers in the area.

The Opportunity

Step into the Patient Services Specialist position with Monumenthealth and help shape efficient daily operations at our Rapid City, South Dakota location. This full-time opportunity suits professionals who excel at creating welcoming patient experiences and keeping clinic processes running smoothly. You will work side by side with a collaborative team focused on practical service excellence for every visitor to the 5th St Clinic.

What You'll Do

• Greet patients and visitors promptly upon arrival at the 5th St Clinic and guide them through initial steps
• Schedule, reschedule, and confirm appointments while managing patient flow throughout the day
• Perform check-in and check-out, including updating demographics and verifying insurance details
• Answer multi-line phones, respond to inquiries, and route messages accurately
• Collect copayments and explain basic billing or payment options clearly
• Enter and maintain precise patient information in electronic systems while protecting privacy
• Coordinate with clinical staff and providers to support seamless visits at the Rapid City facility
• Handle everyday administrative tasks that sustain orderly operations for the Patient Services Specialist team

Requirements

• Solid customer service background that enables warm, professional interactions with patients and families
• Comfort learning medical office routines and patient services workflows
• Clear verbal and written communication suited to a busy clinic setting
• Basic computer proficiency and readiness to navigate electronic health record tools
• Strong organization and attention to detail for accurate scheduling and documentation
• Ability to manage multiple tasks calmly in a fast-paced environment
• High school diploma or equivalent
• Commitment to confidentiality and reliable attendance for the full-time Patient Services Specialist role in Rapid City, South Dakota

Why Join Monumenthealth

Monumenthealth is hiring for this role and offers a supportive team environment. Grow your skills as a Patient Services Specialist while working with colleagues who value clear communication and dependable service in Rapid City, South Dakota.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.