Part Time Patient Customer Service Representative

Join R1rcm as a Part Time Patient Customer Service Representative in Heber City, UT, where you'll deliver responsive, compassionate support to patients managing their healthcare needs and billing concerns. In this customer-facing role, you're the first point of contact for patients seeking information, support, and solutions.

About the Role

As a Part Time Patient Customer Service Representative with R1rcm in Heber City, UT, you'll be instrumental in ensuring every patient interaction is positive, professional, and solution-focused. Your work bridges the gap between patients and healthcare services, addressing questions about appointments, billing, insurance, and service options. This position offers the opportunity to make a tangible difference in patient satisfaction while supporting a leading revenue cycle management organization.

Your Responsibilities

• Handle incoming patient calls, emails, and inquiries with professionalism, courtesy, and a commitment to resolution
• Schedule and reschedule patient appointments based on availability and patient needs
• Verify insurance coverage, explain billing statements, and address payment-related questions
• Investigate and resolve patient complaints or concerns, escalating complex issues when appropriate
• Document interactions accurately and maintain confidential patient records in compliance with healthcare privacy regulations
• Assist with appointment confirmations, patient outreach, and follow-up communications
• Provide information about healthcare services, policies, and procedures

Skills & Qualifications

• Proven customer service experience, ideally in healthcare or patient-facing environments
• Excellent verbal and written communication skills
• Comfort with computer systems and ability to learn healthcare-specific software quickly
• Strong organizational skills and ability to manage multiple inquiries simultaneously
• Compassionate, patient-focused approach to problem-solving
• Understanding of healthcare billing, insurance, or medical terminology is beneficial
• Ability to remain calm, professional, and courteous under pressure

Working at R1rcm

R1rcm is a trusted partner to healthcare organizations nationwide, providing integrated revenue cycle solutions that strengthen operations and enhance patient experiences. Our Heber City location is home to dedicated professionals who take pride in supporting patients and healthcare providers. Join a team that values integrity, innovation, and service excellence, where your contributions directly impact patient satisfaction and organizational success.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.