Multi Site Customer Service Coordinator

Ricoh Americas Corporation is hiring a Multi Site Customer Service Coordinator to deliver exceptional service across our customer base in the Atlanta, Fulton County area. This is a full-time, on-site position where you'll play a key role in managing customer service operations and driving positive outcomes for our valued clients.

About the Role

As a Multi Site Customer Service Coordinator at Ricoh Americas Corporation, you'll be the operational backbone connecting our customers with seamless service delivery. You'll work directly with multiple service locations and teams to ensure consistency, quality, and responsiveness across all customer touchpoints. Your efforts will directly impact customer satisfaction and retention while supporting the strategic goals of our Atlanta-based operations.

What You'll Do

• Coordinate customer service activities across assigned geographical areas and multiple locations
• Support daily operational requirements and service delivery standards
• Implement new service initiatives and operational improvements
• Serve as the primary contact for customer inquiries, concerns, and escalations
• Maintain communication between customer locations and internal service teams
• Monitor and report on service performance metrics and customer satisfaction
• Contribute to a customer-centric culture that prioritizes service excellence

What We're Looking For

• Strong communication and interpersonal skills
• Ability to manage multiple customer relationships and service sites simultaneously
• Proven organizational and problem-solving abilities
• Customer service experience in a coordinating or operational support role
• Proficiency with standard business software and tools
• Ability to work effectively in an on-site environment in the Atlanta area
• Commitment to delivering quality customer service and positive interactions

About Ricoh Americas Corporation

Ricoh Americas Corporation is a trusted partner for businesses seeking reliable imaging and service solutions. We serve customers across diverse industries by delivering quality products and responsive customer support. Our Atlanta operations are part of our broader commitment to operational excellence and customer success.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.