Member Experience Advisor

Goodlifefitness is seeking a full-time Member Experience Advisor in Toronto, Ontario to deliver warm, professional support that helps every person who walks through the door feel valued and at ease. This Member Experience Advisor opportunity in Toronto is ideal for someone who thrives on positive interactions and wants to be part of local Goodlifefitness careers that focus on everyday excellence.

About This Position

As the Member Experience Advisor based in Toronto, Ontario, you will serve as a welcoming first point of contact and an ongoing resource for people seeking guidance, information, or a seamless visit. Working full time on site, you will help shape the day-to-day atmosphere and ensure that each interaction leaves a lasting favourable impression. The role sits at the heart of member satisfaction and team collaboration within a supportive setting, making it a strong match for candidates exploring Member Experience Advisor jobs in Toronto, Ontario or Member Experience Advisor near me options.

Core Duties

• Greet arriving members and guests with genuine warmth and promptly direct them to the right services or team members
• Respond accurately and helpfully to questions about schedules, offerings, and facility details so every visit feels effortless
• Process memberships, payments, and related enquiries with care and attention to accuracy
• Listen to feedback or concerns and take practical steps to resolve them quickly while keeping the experience positive
• Share clear information about available programs and encourage participation that fits individual needs
• Maintain a tidy, organised, and inviting environment that reflects thoughtful care for everyone using the space
• Collaborate with colleagues to keep daily operations running smoothly and support overall team goals

What You Bring

• Strong interpersonal and verbal communication skills that put people at ease and build rapport quickly
• Reliable customer-service mentality with a proactive approach to spotting and meeting needs
• Ability to stay organised, manage multiple enquiries at once, and remain calm under light pressure
• Friendly, professional demeanour and genuine enjoyment of helping others succeed
• Comfort using basic digital tools for tracking interactions, processing details, and sharing information
• Enthusiasm for continuous improvement and contributing to a positive team culture

Prior experience in frontline service or hospitality roles is helpful, though a ready-to-learn attitude and clear focus on people matter most for this Member Experience Advisor position in Toronto.

About the Company

Goodlifefitness is hiring for this role and offers a supportive team environment.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.