Medical Contact Center Associate I, US Remote Based

About This Opportunity

We are representing a confidential clinical research organization seeking a Medical Contact Center Associate I to join their remote-based drug safety team. This role focuses on responding to medical information queries, documenting adverse drug reactions, and managing product quality complaints received through multiple channels including telephone, email, and fax.

Our client operates within strict regulatory frameworks and requires professionals who can maintain high accuracy standards while processing safety data in compliance with ICH GCP guidelines and pharmacovigilance best practices.

Responsibilities

• Receive, record, and report Adverse Drug Reactions within regulatory timelines according to internal SOPs and written instructions
• Execute drug safety data management processes including call intake, dialogue documentation, peer review, and case follow-up
• Perform quality control activities on defined process steps and support tracking of various metrics and information types
• Conduct reconciliation of data from multiple sources and maintain responsibility for quality of processed data
• Support training initiatives and other activities as assigned by the safety operations team

What We're Looking For

Education and Experience:

• Bachelor's or Master's degree in Pharmacy, Life Science, Medical Science, or related field plus 1-2 years of safety experience; OR
• Associate degree plus 3-4 years relevant pharmaceutical industry experience (or 2 years safety experience); OR
• 4-5 years relevant pharmaceutical, biotechnology, or CRO experience without a degree (or 2 years safety experience)
• Safety experience must include actual processing of AE/SAE reports, narrative generation, query management, safety database work, and regulatory submissions
• Relevant experience may include Medical Affairs, Clinical Data Entry, Clinical Data Management, Clinical Data Monitoring, Regulatory Affairs, or Quality Assurance

Required Skills:

• Strong written and verbal communication skills
• Ability to manage inbound and outbound calls professionally
• Capability to analyze and synthesize medical information accurately
• Solid understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines
• Technical proficiency with Microsoft Office suite applications
• Exceptional attention to detail and high degree of accuracy
• Team player who can also work independently with moderate supervision
• Availability to work varied hours between 8am-8pm as needed
• Must be legally authorized to work in the United States without sponsorship

Preferred Qualifications:

• Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry
• Previous call center experience

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to assess your qualifications and fit for this remote position. Once we confirm alignment, we will submit your profile to our client for consideration. Please do not attempt to contact the client organization directly, as all communication must flow through Get A Job.ai to ensure a coordinated and professional candidate experience.

Pay

This position is not currently associated with disclosed compensation through Get A Job.ai. Pay details will be discussed during the screening process based on your qualifications and experience.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.